Service Desk, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group · CA
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About the Role
This role is the first point of contact for technical issues, supporting QuadReal's global Service Delivery team. You will work alongside experienced analysts, help modernize support delivery using automation and AI, and support the technology behind acquisitions and corporate events.
Responsibilities
- Prioritize and resolve incoming IT issues/requests remotely via email, chat, phone, or in person.
- Triage and resolve incoming IT issues via email, chat, phone, and walk-ups, aiming for a great experience every time.
- Troubleshoot Windows 10/11, Office 365, Teams, SharePoint, Exchange Online, mobile devices, printers, and meeting room AV.
- Document, validate, and update tickets in ServiceNow; escalate when appropriate.
- Maintain accurate asset records — reconcile devices, clean up duplicates, keep ownership and location current.
- Contribute knowledge articles, SOPs, and user guides.
- Bring ideas to continuous service improvement, including automation and AI-enabled workflows.
- Support IT readiness for acquisitions, integrations, and executive/corporate events.
- Collaborate across IT teams and global offices.
Requirements
- Enrolled in a post-secondary IT or Computer Science program.
- Working knowledge of Windows, networking, Office 365, and Active Directory.
- Strong written and verbal communication; comfortable with all types of personalities and discreet with confidential information.
- Organized, detail-oriented self-starter who can juggle competing priorities under pressure.
- Genuine enthusiasm for customer service and for QuadReal's values around sustainability and social responsibility.
- Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.
Skills
- ITIL Foundations
- A+
- Network+
- ServiceNow
- Azure portal
- Windows 10/11
- Office 365
- Teams
- SharePoint
- Exchange Online
- mobile devices
- printers
- meeting room AV
- Active Directory
Location
- Toronto
Work Type
- Onsite
- Full-time
Experience Level
- Student
- Internship
- Co-op
Education Level
- Post-secondary IT or Computer Science program enrollment
Salary/Compensations
- $23 to $25 per hour
Benefits
- Supportive and engaging learning environment
- Student experience
- Meaningful work experience
- Student Mentorship Program
- Industry knowledge building
- Weekly Speaker Series & Fireside Chats
- Case competitions
- Volunteering opportunities
- Networking events
- Opportunities to build professional relationships
About the Company
- QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia with $98.5 billion in assets under management.
- QuadReal invests directly through operating platforms and via programmatic partnerships.
- QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.
- QuadReal: Excellence lives here.
- We are committed to providing our Co-ops/Interns with a student experience that provides a supportive and engaging learning environment while developing skills and business acumen.
Equal Opportunity
- We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
- Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
- We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
- QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.