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About the Role
Responsible for the coordination and administration of risk engineering related services within the TMHCC Japanese Business division.
Responsibilities
- Provide support for the Risk Engineering team in the UK and Europe.
- Assist Head of Risk Engineering (HRE) and his Deputy in establishing the survey list.
- Allocate survey requests to TMHCC Risk Engineers in conjunction with the HRE & Deputy.
- Distribute completed loss prevention reports to UWs/brokers/customers.
- Allocate survey requests and coordinate Third-Party Risk Engineers in conjunction with the HRE & Deputy and distribute completed reports.
- Process associated invoices.
- Generate reports detailing performance against KPI’s for the Risk Engineering team.
- Complete follow-ups where reports indicate delays in the survey process.
- Be office point of contact for Risk Engineering and provide assistance to Underwriting, Global Services, Business Development and Claims departments.
- Content development and management of internal & client resources.
- Assist in maintaining the report writing platform and associated documentation.
- Maintain the department pages/section on the intranet system (the Port).
- Manage risk improvement follow ups, reporting and updating on the report writing platform.
- Assist underwriting develop relevant departmental reports.
- Be the focal point for Japanese Business departmental reporting.
- Distribute risk engineering correspondence to team members.
- Content management of internal resources to support field operations.
- Create and maintain electronic and paper filing systems.
- Prepare monthly and quarterly engineering activity and UW management reports and general departmental administration.
- Be the point of contact for UWs, brokers and Policy holders.
- Organise the preparation of risk improvement status report forms and the publication of survey reports, covering letters and status reports to clients/brokers.
- Discuss new survey requests with the HRE & Deputy and allocate them to engineers.
- Provide administrative support for key client account meetings.
- Monitor Fire Protection and Fire Detection systems impairment notifications and pass them to the RE/UW concerned for review and action.
- Respond back to sites if requested by the RE with appropriate comments, questions etc., and follow-up as necessary.
- Store location information to the appropriate folders.
- Make appointments, and arrange meetings, on behalf of the Risk Engineering team.
- Assist with internal Risk Engineering training / presentations.
- Assist with organising Risk Engineering Seminars.
- Assist with travel arrangements.
- Assist in maintaining the report writing platform (RE-Port) and liaise with the support team to correct system problems.
- Provide support for RE-Port.
- Provide RE-Port training to system users.
- Assist with user acceptance testing once RE-Port system upgrades have passed through IT system testing.
- Generate bespoke management & UW reports from RE-Port (SQL Reports) and the TMHCC reporting system.
- Verify, assure and correct the quality of data in the RE-Port system.
- Develop reports and data from RE-Port to help track risk improvements and UW requirements.
- Help develop and maintain Risk Engineering tools/spreadsheets.
- Handle special assignments and projects assigned by management.
- Champion company values and work in accordance with organisational behaviours.
- Be aware of and comply with rules and regulations in relation to Financial Crime & Conduct.
Requirements
- A-Levels or higher.
- Relevant coordination and administration work experience.
- Demonstrated knowledge of Microsoft Office applications (advanced Excel).
- Experience of managing processes, systems and administrative responsibilities, including relevant liaison with key stakeholders, preferably within an insurance company or similar organisation.
- Self-motivated, enthusiastic and innovative.
- Accuracy and attention to detail.
- Deadline and results focused.
- Ability to work under pressure.
- Good time management and planning skills.
- Team Player.
- Communication skills.
- Analytical.
- Interpersonal skills.
- Willingness to work with other branches in Europe.
Skills
- Advanced Excel
- Microsoft Office applications
- SQL Report Services (desirable)
- Underwriting tools (preferred but not essential)
- Coordination
- Administration
- Process management
- System management
- Stakeholder liaison
- Self-motivation
- Enthusiasm
- Innovation
- Accuracy
- Attention to detail
- Results focus
- Ability to work under pressure
- Time management
- Planning
- Teamwork
- Communication
- Analytical skills
- Interpersonal skills
- Willingness to collaborate with European branches
Location
- City of London
Work Type
- 12mth Fixed Term Contract
- Maternity cover
Experience Level
- Relevant coordination and administration work experience
Education Level
- A-Levels or higher
Benefits
- Competitive salary
- Employee benefit package
About the Company
- TMHCC are one of the world’s leading Specialty Insurers.
- With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.
- Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
- The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package.
- We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
- Visit www.tmhcc.com for more information about our companies.
Equal Opportunity
- The Tokio Marine HCC Group of companies is an equal opportunity employer.