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About the Role
Team Lead is a hands-on, early-leadership role for high-potential individuals ready to step up. You’ll rotate through key operational areas, gaining responsibility, leadership experience, and the skills to run a shift effectively. When senior leaders aren’t present, you’ll step in as Manager on Duty (MOD) to keep the park running smoothly.
Responsibilities
- Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.
- Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.
- Step into any operational area as needed to maintain seamless guest experiences and operational flow.
- Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.
- Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
- Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.
- Enforce all safety policies and complete incident reports when necessary.
- Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.
- Maintain cleanliness and operational readiness of the park throughout the shift.
- Drive front desk performance and membership sales while delivering service excellence.
- Lead guest interactions with a focus on Sky Zone’s “WOW” service standards.
- Coach team members to maximize conversions and deliver consistent guest satisfaction.
- Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.
- Manage scheduling, staffing, and upsell opportunities for all party and event programs.
- Ensure operational consistency and guest delight from booking to event completion.
- Manage inventory and ordering of all cafe items.
- Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.
- Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.
- Lead facilities projects to elevate the guest experience and maintain a “best-in-class” look and feel.
Requirements
- Must be at least 18 years of age or older.
- Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
- Prior supervisory or leadership experience.
- Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
- Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.
- Availability to work evenings, weekends, and holidays.
- Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
- Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others.
- Curiosity about how daily operations connect to the bigger picture.
- A hands-on, team-first mindset.
- A strong sense of personal ownership.
- Sound judgment and the ability to stay respectful, calm, and coachable in high-pressure moments.
- Ability to move throughout all areas of the park, interact with guests and team members in a high-energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.
Skills
- Leadership
- Operations Management
- Guest Experience
- Sales
- Safety Compliance
- Coaching
- Delegation
- Communication
- Interpersonal Skills
- Technology Proficiency
- POS Systems
- Microsoft Office Suite
- Microsoft Teams
- Inventory Management
- Event Planning
- Customer Engagement
Location
- Onsite
Work Type
- Full-time
Experience Level
- Minimum of 2 years of progressive experience in operations or guest-facing roles
- Prior supervisory or leadership experience
Salary/Compensations
- $19.00-$20.00/hr
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- At Sky Zone, our mission is to enrich lives through the power of boundless play.
- We are the leader in active indoor entertainment, hosting unforgettable birthdays, team events, and school parties.
- Backed by our parent company, CircusTrix, recognized as a top franchise and growth brand.
- Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.
Equal Opportunity
- CircusTrix and its brands are proud to be equal opportunity employers.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.