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About the Role

The Senior Manager, Infrastructure Engineering leads a team of engineers responsible for the platforms and systems that power our global engineering organization. This role balances hands-on technical leadership with people management, driving the continued evolution toward cloud-native, containerized, and highly available infrastructure while building a high-performing, engaged team. The Senior Manager partners closely with engineering leadership, product, and cross-functional stakeholders to reduce developer friction, strengthen system reliability and security, and ensure infrastructure investments scale with business growth.

Responsibilities

Manage distributed infrastructure and software engineering teams, including hiring, coaching, performance management, and career development.
Own execution of the platform and infrastructure roadmap, translating strategy into quarterly priorities.
Lead the team's shift toward cloud-native, containerized, and orchestrated environments (e.g., Kubernetes, infrastructure-as-code).
Ensure core infrastructure, data, and messaging layers support global scale, performance, and availability targets.
Drive developer productivity initiatives to reduce friction and cycle time across build, test, deploy, and observability workflows.
Partner with security and platform architecture peers to ensure infrastructure decisions support reliability, availability, and security.
Manage a team of infrastructure/platform engineers, holding ownership of strategic areas of the codebase and technical roadmap.
Communicate across teams and geographies to ensure cohesion within engineering and alignment with cross-functional stakeholders.
Coach, mentor, and grow engineers and technical leads, building a sustainable talent pipeline.
Partner with Talent Acquisition to attract, hire, and retain top-tier infrastructure engineering talent.
Foster a high-trust, high-feedback culture where engineers are encouraged to speak up, experiment, and challenge the status quo.
Manage performance, deliver regular and constructive feedback, and set clear goals.
Identify and address talent and skill gaps through hiring, development, and organizational adjustments.
Represent engineering needs, constraints, and contributions to product, sales, and other cross-functional partners.
Periodically contribute to technical design, architecture review, or hands-on implementation as needed.

Requirements

8+ years of professional infrastructure engineering experience.
5+ years professional software engineering experience.
4+ years directly managing engineers.
Proven expertise in cloud-native and platform architecture, including containerization, orchestration (e.g., Kubernetes), and infrastructure-as-code.
Hands-on experience with all aspects of database systems, including provisioning, tuning, and disaster recovery.
Hands-on experience optimizing global performance and security using modern edge and network platforms (e.g., Cloudflare).
Strong systems engineering foundation; able to evaluate system design trade-offs and identify architectural or application weaknesses.
Solid UNIX/Linux fundamentals.
Experience with backend and/or frontend development in Ruby on Rails, PHP, Python, Golang, Scala, Java, or similar languages.
Working knowledge of relational database systems and external service integrations.
Experience operating within Agile methodologies (Scrum, XP, or Kanban).
Demonstrated ability to influence and align cross-functional and distributed stakeholders across multiple geographies.
Excellent written and verbal communicator, comfortable giving direct, constructive feedback at any level of the business.
Strong bias for action with a track record of driving complex, ambiguous initiatives from concept through production.
Strong emotional intelligence; composed and effective in high-stakes or ambiguous situations.
Skilled coach and mentor with a demonstrated commitment to employee development.
Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience.
Prior experience in infrastructure, platform, or SaaS engineering environments strongly preferred.
Track record of on-time, on-budget delivery with satisfied technical and business stakeholders.

Skills

Cloud-native architecture
Platform architecture
Containerization
Orchestration (Kubernetes)
Infrastructure-as-code
Database systems management
Performance optimization
Security optimization
Edge and network platforms (Cloudflare)
Systems engineering
UNIX/Linux
Backend development (Ruby on Rails, PHP, Python, Golang, Scala, Java)
Frontend development
Relational database systems
External service integrations
Agile methodologies (Scrum, XP, Kanban)
Influencing stakeholders
Communication (written and verbal)
Constructive feedback
Bias for action
Emotional intelligence
Coaching
Mentoring

Location

Austin metro area
Atlanta metro area

Work Type

Hybrid

Experience Level

Senior Manager
8+ years infrastructure engineering
5+ years software engineering
4+ years management

Education Level

Bachelor's or Master's degree in Computer Science, Engineering, or equivalent practical experience

Salary/Compensations

$211,000 - $291,000

Benefits

Variable compensation (bonus or commission)
Equity
Benefits in accordance with local policies

About the Company

Commerce's mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
Commerce is the parent company of BigCommerce, Feedonomics, and Makeswift, connecting the tools and systems that power growth.
We enable businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market.
We believe in harnessing AI responsibly to unlock new possibilities.
Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms.
BigCommerce helps merchants increase sales at every stage of their growth, providing the leading e-commerce platform for small startups, mid-market businesses, and large enterprises.
We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

Equal Opportunity

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community.
We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
We are committed to creating an inclusive and accessible hiring experience for all candidates.
If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.