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About the Role
As a Customer Service Specialist, you will act as the first point of contact for Canadian and US tax clients, handling inquiries via email and phone. You will serve as a key liaison between the VVN and local offices, coordinating deadlines and file statuses, and scheduling consultations with tax staff. This role involves triaging client communications, escalating inquiries as needed, and running reports to ensure service level agreements are met. You will also connect with government agencies and foreign offices, and support team members with administrative functions.
Responsibilities
- Act as the first point of contact for Canadian and US tax clients, handling client queries via email and phone
- Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files
- Schedule consultations with tax staff across Vialto Partners offices
- Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries
- Escalate inquiries to the Vialto Partners local office team as required
- Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
- Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
- Support other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities
Requirements
- Experience in Customer Service
- A strong grasp of technology, including MS Office and Google Suite products
- Effective written and verbal communication skills, with the ability to communicate and manage expectations with clients
- Demonstrated self-motivation and a desire to take responsibility for personal growth and development
- Ability to work effectively under pressure without compromising professional standards or quality of work
- A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
- Flexible in terms of work schedule, as this role services all Canadian time zones and overtime is required
Skills
- MS Office
- Google Suite
- Customer Service
Location
- Canada
Work Type
- Hybrid
- Full-time
- Contract
Experience Level
- Entry Level
Salary/Compensations
- CAD $21.50-$24.50 per hour
About the Company
- Vialto is a market leader in global mobility services, focused on helping companies streamline and manage their global mobility programs cost-efficiently and compliantly.
- Services include cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
- Vialto has over 8200 staff in over 150 countries and territories.
- The company fosters a culture of belonging where everyone can thrive and encourages employees to bring their true selves.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.