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About the Role
As a Bilingual Engagement Support Specialist, you will act as the first point of contact for Canadian and US tax clients, managing inquiries via email and phone. You will serve as a key liaison between VVN and local offices, coordinating deadlines, file statuses, and scheduling consultations. Your role involves triaging client communications, escalating issues as needed, running status reports, and connecting with government agencies and foreign offices. You will also provide administrative support to the VVN Canada team.
Responsibilities
- Act as the first point of contact for Canadian and US tax clients, fronting client queries via email and phone.
- Act as a key liaison between the VVN and the local office to coordinate deadlines and the status of files.
- Schedule consultations with tax staff across Vialto Partner offices.
- Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries.
- Escalate inquiries up to the Vialto Partners local office team as required.
- Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required.
- Connect with government agencies and/or foreign offices (i.e. coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.).
- Supporting other VVN Canada team members with administrative functions such as filing, document assembly, scanning, and photocopying of additional documents, mailing and couriering documents to clients and tax authorities.
Requirements
- Experience in customer service.
- Bilingual proficiency in French and English is required.
- A strong grasp of technology, including MS office and Google Suite of products.
- Effective written and verbal communication skills, ability to communicate and manage expectations with clients.
- Demonstrated self-motivation and a desire to take responsibility for personal growth and development.
- Ability to work effectively under pressure without compromising professional standards or quality of work.
- A demonstrated commitment to valuing differences and working alongside diverse people and Perspectives.
- Flexible in terms of work schedule as services all Canadian time zones and overtime is required.
Skills
- MS office
- Google Suite
- Customer service
- French
- English
Location
- Canada
Work Type
- Hybrid
- Full-time
- Contract
Experience Level
- Entry Level
Salary/Compensations
- CAD $22.50-$25.50 per hour
About the Company
- Vialto is a market leader in global mobility services, uniquely positioned as the only stand-alone global mobility business.
- Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner.
- Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.
- Vialto has over 8200 staff in over 150 countries and territories around the world and continues to grow.
- We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.
- Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive.
- We encourage employees to bring their true self and share their unique talents and expertise to positively impact the communities we serve.
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.