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About the Role
The Technical Architect in the Alliances & Channel’s Partner Success team provides Partner PreSale and Delivery Support to Partners in the ANZ region. As an AI and Data specialist, you will act as a senior, hands-on technical leader and trusted advisor to our partners, balancing business and technical understanding to ensure solutions meet customer requirements and deliver business value. You will also coach and mentor the team while remaining hands-on technically.
Responsibilities
- Design and guide scalable technical solutions, acting as the advisor lead architect to align work and ensure business and technical requirements are met for partners.
- Develop strong relationships with internal product teams and external partner teams, serving as a trusted advisor and expert on Salesforce innovations, best practices, and value propositions.
- Provide hands-on technical consulting, configuration, and implementation expertise, particularly with Salesforce Platform, AI & Data products (e.g., Data Cloud, Agentforce, Core).
- Work closely with Partner teams, Partner Account/Sales Managers and collaborate with diverse internal teams (Sales, SE, CSG, Services, Product, Partner Support) to direct early solution evaluations and support planning.
- Mentor diverse teams (customers, partners, colleagues) on technical delivery and latest innovations (for example AIForce, MCP, A2A) while contributing to internal growth initiatives and knowledge sharing.
- Engage partners to understand their needs, define compelling use cases, and deliver demos to showcase how Salesforce's data and AI capabilities drive customer success.
- Support pre-sales activities by positioning Partner AI solutions and assisting with technical responses for RFPs/RFIs.
Requirements
- Experience working as Solution Engineer, Pre-Sales Consultant, Technology Consultant, for/with a Salesforce Partner, Systems Integrator; experience building AppExchange Apps is a plus.
- Experience designing and building solutions on Agentforce and Data 360 or other agentic and data platforms.
- Experience in guiding partners and project members in rationalising and deploying AI technology for business use cases.
- Demonstrated ability to leverage modern AI tools and coding assistants (e.g., Claude, Cursor, Agentforce, Vibes) to rapidly build, test, and iterate on functional prototypes and software solutions.
- A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).
- Prior hands-on experience and a strong familiarity with Salesforce declarative configuration and coding best practices are required.
- 5+ years experience in a technology-facing role in industry (product management, technology delivery, business analysis, consulting, etc).
- Experience in one of more Salesforce Industries such as FINS, RCG, HLS, CMT or Manufacturing.
- Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable to the partner’s needs.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- An understanding of the AI and Data technology landscape - including affinity with Snowflake, AWS, GCP products & solutions.
- Experience in creating machine learning/AI models, both predictive and generative, with business valued use-cases and outcomes.
- Ability to analyze, design, and optimize business processes via technology and integration.
Skills
- AI
- Data
- CRM
- Salesforce Platform
- Data Cloud
- Agentforce
- Web Services
- Data Modeling
- Enterprise application integration
- ESBs
- ETL tools
- Salesforce declarative configuration
- Salesforce coding best practices
- Snowflake
- AWS
- GCP
- Machine learning
- Generative AI
Location
- ANZ region
Work Type
- Full-time
Experience Level
- 5+ years experience in a technology-facing role
Education Level
- Salesforce.com Agentforce Specialist
- Salesforce.com Agentblazer Legend
- Salesforce.com Certified Data Cloud
- Salesforce.com Admin
- Salesforce.com Certified Sales Cloud
- Salesforce.com Certified Service Cloud
- Salesforce.com Omnistudio Developer
- Salesforce.com Industry-based certifications
- Salesforce.com Salesforce Platform App Builder
Benefits
- Benefits and resources support you to find balance and be your best
- AI agents accelerate your impact
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
- Partner Success is dedicated to supporting Partners to drive Customer Success.
- This team supports the ANZ Partner Ecosystem through quality consulting resulting in the successful implementation and adoption of the Salesforce Customer Success Platform.
- The Partner Success team collaborates closely with Partner Pre-Sales and Delivery Teams, Partner Account Managers, Partner Sales Managers, and a wide array of cross-functional teams including Sales, Builder Org, Solution Engineering , the Customer Success Group, Services, Product, and Partner Support.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all.
- Salesforce believes we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.