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About the Role
This role is responsible for overseeing a team at a premium corporate client, ensuring a remarkable guest experience through exceptional service and operational efficiency.
Responsibilities
- Deliver and uphold a premium standard of corporate customer service for all staff and visitors
- Oversee day-to-day reception operations, ensuring seamless organization and efficiency
- Manage and support reception staff, including onboarding and induction of new team members
- Handle administrative tasks, scheduling, and operational coordination
- Consistently exceed guest service expectations and maintain brand excellence
Requirements
- Minimum 2 years’ experience working in a similar lead/supervisor role
- Advanced Microsoft suite experience and strong administration background
- Full time Australian Working rights are mandatory
Skills
- Exceptional service
- Leading from the front
- Microsoft suite
- Administration
Location
- Sydney, CBD
Work Type
- Full time
- Standard office hours
Experience Level
- Lead/Supervisor
Benefits
- Paid parental leave
- Multiple salary packaging options
- 100+ retail discounts
- Opportunity to learn new skills and move to different internal roles
- Genuine opportunity for progression
About the Company
- At Rapport, we believe that every guest experience should be unique.
- We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge.
- Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.