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About the Role
Sage Hospitality Group is hiring a Full-Time Front Desk Agent at Hotel Van Zandt in Austin, Texas. This role involves responding professionally and courteously to guests, providing accurate information and services, and handling inquiries and concerns.
Responsibilities
- Greet and complete check-in procedures for arriving guests using manual and computerized methods.
- Facilitate guest departure (check-out) by following established procedures.
- Calculate and post monies, receipts, and guest accounts using proper cash handling methods.
- Answer inquiries and accept reservations in person and by telephone, using suggestive selling techniques.
- Maintain good customer relations by staying informed about in-house and area functions.
- Operate PBX equipment for incoming and outgoing calls, wake-up calls, and guest paging.
- Control cash transactions at the front desk and maintain responsibility for the personal bank.
- Maintain a friendly, cheerful, and courteous demeanor at all times.
Requirements
- Must have high school graduate level mathematical aptitude.
- Must know standard cash handling procedures.
- Must have knowledge of computerized cash register systems.
- Must have past experience in dealing directly with the public.
- Must have acquired general knowledge of basic customer service skills.
- Must be fluent in oral and written English.
- Must be able to use tact and understanding when dealing with customer service problems, including stressful situations.
- Must be highly organized and able to pay attention to minute details.
- Must be able to perform multiple tasks.
- Must be able to read written communiques and monochrome computer screens.
- Must be able to operate computer, calculator, and telephone keyboards.
- Must be able to understand and follow verbal/written instructions.
- Must be able to work on more than one task at a time.
- Must be able to communicate both verbally and in writing.
- Must be able to stand for 90% of the shift.
- Must be able to perform repeated bending and kneeling while filing.
- Must be able to reach all areas of the hotel to assist clients.
- Must be able to occasionally stand.
- Must be able to occasionally carry and lift files and office items up to 25 lbs.
Skills
- Customer Service
- Cash Handling
- Computer Operation
- Telephone Operation
- Suggestive Selling
- Organization
- Attention to Detail
- Communication (Verbal and Written)
- Problem-Solving
Location
- Austin, Texas
Work Type
- Full-Time
Experience Level
- None required
Education Level
- High school diploma or equivalent
Benefits
- Free employee parking
- Medical insurance with employer covering up to 70% of premiums with wellness credit
- Dental insurance with employer contribution towards premiums
- Vision insurance
- 401(k) program with up to 4% employer match, no vesting period
- Health savings accounts with up to $1000 company contribution
- Company paid Basic Life and AD&D insurance coverage
- Option to enroll in supplemental life insurance
- Option to purchase Pet Insurance
- Option to purchase Accidental Insurance
- Option to purchase Critical Insurance
- Option to purchase Hospital Indemnity Insurance
- WINFertility guidance for those enrolled in Sage medical plan
- Calm Health Application Subscription
- Employee assistance program
- Paid time off for vacation, sick time, and holidays
- Tuition Reimbursement of up to $2,000 per calendar year
- Discounts on Hotels, Restaurants, and more
- Employee Referral Bonus Program (up to $1,000 per referral)
About the Company
- Sage Hospitality Group is passionate about being the best and creating excellence.
- They believe in enriching lives one experience at a time.
- They empower employees to make positive impacts on communities.
- They build relationships with guests through genuine service.
- They value shareholders and create unforgettable experiences.
- They look for independent thinkers with an entrepreneurial spirit.
- They are not afraid to forge their own path and welcome risk-takers and creative spirits.
- They invest in employees' personal and professional growth.