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About the Role
Atlassian is seeking experienced Account Managers to deepen relationships with strategic enterprise customers, drive retention, and accelerate expansion across their product suite. This role focuses on the LATAM region and requires full fluency in Spanish.
Responsibilities
- Accelerate revenue growth by leveraging existing customer footprints to maximize expansion via a top-down, solution-oriented approach.
- Drive best-in-class retention across your customer base.
- Develop Senior and Executive relationships via video and in-person.
- Manage high-value renewals and expansions across our product portfolio.
- Increase customer product awareness, oversee growth opportunity management, and deliver end-to-end sales cycles for cross-sell and up-sell.
- Collaborate with Sales on account planning and driving BoB growth through market and whitespace analysis.
- Maintain understanding of product updates and articulate improvements to customers and partners.
- Ensure accurate forecasting and project documentation.
Requirements
- 5+ years in account management, inside sales, or customer success with Enterprise customers.
- Full Spanish fluency.
- Proven ability to build relationships across cultures and senior stakeholders both internal and external.
- Strategically global account planning, prioritizing customer engagements to maximize growth and retention.
- Track record of meeting performance goals.
- Experience with a small Book of Business, driving curiosity in discovery efforts, advocating for customer interests, solving complex problems, influencing outcomes, and developing high-revenue deals.
- Experience with complex, end-to-end sales cycles is preferred.
- Selling Enterprise SaaS products globally.
- Working with Channel Partners & GSIs.
- Familiarity with Salesforce, Clari, and Tableau.
- Data analysis for identifying opportunities.
Skills
- Customer-first mentality
- Adaptability
- Organization
- Strong communication skills
- Balancing competing priorities
- Strategic account growth methods
- Developing credibility with stakeholders
- Full Spanish fluency
Location
- LATAM region
- Remote
Work Type
- Remote
- Hybrid
- Office
Experience Level
- 5+ years
Salary/Compensations
- Zone A: $134,100 - $175,075
- Zone B: $120,600 - $157,450
- Zone C: $111,600 - $145,700
Benefits
- Health and wellbeing resources
- Paid volunteer days
- Benefits, bonuses, commissions, and equity may be available.
About the Company
- Atlassian's mission is to unleash the potential of every team through software products designed for all types of work.
- Atlassian partners with 82% of the Fortune 500.
- Atlassian believes unique contributions create success and does not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- Accommodations or adjustments are available during the recruitment process.
Equal Opportunity
- We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
- All your information will be kept confidential according to EEO guidelines.