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About the Role
As a B2B Account Manager for Rocket Now, you will drive GMV expansion and market share growth through partnerships with merchants, franchise headquarters, and major food service companies. This role involves strategic account management for approximately 200 major food franchise chains, food service companies, and corporate clients in Japan, focusing on creating mid-to-long-term business value. You will lead business growth by integrating internal and external stakeholders to maximize LTV and build long-term competitive advantages.
Responsibilities
- Identify and prioritize strategic accounts, analyzing major food franchises and food service companies in Japan.
- Develop account plans based on sales volume, growth potential, and business strategy.
- Manage a portfolio of new and existing accounts.
- Build long-term relationships with franchise headquarters, management, and business leaders.
- Drive proposals and consensus building from a HQ perspective, prioritizing headquarters negotiations over store-level sales.
- Build continuous partnerships based on trust.
- Propose sales solutions based on customer needs, including presentations and demos.
- Offer comprehensive solutions covering pricing, commission models, promotions, and operational improvements.
- Design solutions based on ROI and LTV analysis.
- Lead negotiations with headquarters based on mid-to-long-term value rather than short-term conditions.
- Promote contract renewals, condition reviews, and expansion agreements.
- Coordinate and manage approval processes with Finance, Legal, and Global teams.
- Support smooth onboarding, store rollout, and operational improvements.
- Collaborate with Product, Onboarding, Operations, and Marketing teams.
- Engage in continuous improvement activities to maximize store performance.
- Analyze competitors in the delivery and SaaS sectors.
- Update strategies in response to market trends.
- Share insights with headquarters and leadership teams.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- Advanced business communication skills in Japanese and English proficiency.
- Over 3 years of B2B/enterprise sales experience in the food or tech industry.
- Deep understanding of Japanese business etiquette and negotiation practices.
- Experience using CRM tools such as Salesforce or HubSpot.
- Advanced presentation and proposal creation skills.
- Ability to independently design and drive sales cycles.
- Cross-cultural communication and relationship-building skills.
- High ownership and entrepreneurial mindset that embraces change.
- Persistence in achieving KPIs and a track record of results.
- Ability to structure and solve complex business problems.
- Balance of high autonomy and teamwork.
- Flexibility and judgment in highly uncertain environments.
Skills
- B2B Sales
- Enterprise Sales
- Account Management
- Strategic Planning
- Relationship Building
- Negotiation
- Presentation Skills
- Proposal Writing
- CRM (Salesforce, HubSpot)
- Cross-cultural Communication
- Market Analysis
- Competitive Analysis
- Business Development
Location
- Tokyo
Work Type
- Full-time
Experience Level
- 3+ years of B2B/enterprise sales experience
Education Level
- Bachelor's degree in Business, Marketing, or related field
About the Company
- Rocket Now is a food delivery service offering free delivery and service fees, with a wide variety of cuisines including Japanese, Western, and healthy options, as well as desserts and drinks, available quickly and affordably. The service is expanding primarily in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka).
- The Rocket Now app was recognized by Sensor Tower, a global market intelligence firm, at the 'Sensor Tower APAC Awards 2025' for achieving the 'world's highest number of downloads' in the 'Restaurant Ordering & Food Delivery Apps Launched in 2025' category. It also received the Excellence Award in the Shopping category at the 'Best App Award 2025'. The app has ranked first for 9 consecutive months in the food delivery app category on both iOS and Android app stores. The app has surpassed 5 million downloads within 15 months of its service launch, continuing its growth.
- CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 technology company listed on the New York Stock Exchange (NYSE). CP One Japan operates the food delivery service 'Rocket Now' brand in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-centric food delivery services to Japanese consumers.