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About the Role
The Workplace Coordinator will deliver exceptional client experience through engagement, proactive communication, and high-touch service within client offices. This role is key to enhancing the partnership between JLL, service partners, and Westpac for superior service delivery. The Coordinator will implement the experience program, act as the face of the workplace, and ensure high-quality experiences for staff and visitors.
Responsibilities
- Serve as the initial point of contact for Westpac employee inquiries, issues, troubleshooting, and feedback related to workplace services.
- Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks.
- Support key engagement activities and events in partnership with JLL and Westpac stakeholders.
- Support data collection, insights, and reporting that aligns to Westpac’s goals.
- Work collaboratively within the account team to support delivery of Experience Services.
- Assist with vendor and service partner coordination.
- Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance.
- Respond to requests and issues promptly, including personal follow-up.
- Identify potential risks and escalate appropriately.
- Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working.
Requirements
- Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred).
- Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences.
- Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders.
- Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment.
- Ability to work independently while also being highly collaborative as part of a wider account team.
Skills
- Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)
Location
- Sydney, NSW
Work Type
- On-site
Benefits
- Great employee discounts off fitness, wellbeing & other renowned bands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
About the Company
- JLL empowers you to shape a brighter way.
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
- We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
- At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities.
- With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
- We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
- We approach our work in a warmer, more optimistic, and inclusive way.
- JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
- Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
- We take pride in having ‘a talent for talent,’ a culture that develops world-class teams, where talented people learn from and inspire each other.
- We give our people a transparent, flexible, and agile way to progress their career within JLL and achieving their ambitions.
- You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best.
- Where like-minded people work naturally together to achieve great things.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
- Keep those ambitions in sight and imagine where JLL can take you.
- Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
Equal Opportunity
- As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
- JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
- We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
- We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.