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About the Role
As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects, and large modernization projects to keep customers operating effectively. This role is ideal for individuals who excel at building relationships, possess outstanding customer service skills, and enjoy collaborating with cross-functional teams. You should be adept at assessing both immediate and future customer needs.
Responsibilities
- Sell the full portfolio of Carrier HVAC Service products and solutions, including service agreements, repairs, and modernizations.
- Create and maintain Sales Territory and Account plans.
- Present at customer seminars to develop new and existing customer relationships and opportunities.
- Promote Carrier's value proposition by linking customer objectives to Carrier solutions.
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
- Attract new customers and build share value with existing customers.
- Seek out and access new service agreement opportunities with existing customers and new prospects.
- Seek out or respond to repair opportunities.
- Establish and build credibility through knowledge of Carrier products/solutions.
- Develop and sustain customer relationships.
- Clearly articulate the value of Carrier’s offerings and how they map to customer needs.
- Detect the customer’s buying stage and adjust selling accordingly.
- Effectively present and communicate.
- Prioritize the best opportunities.
- Respond to customer requirements in a timely manner.
- Gain bookings/orders in a timely manner.
- Consistently achieve sales metrics and Annual Targets.
- Effectively negotiate service agreement renewals.
Requirements
- High School Diploma/ GED
- 2+ Years of Commercial HVAC Sales experience
- Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms
Skills
- Outstanding sales/negotiation skills
- Goal-orientated
- Strong time management and organizational skills
- Demonstrated strong written, verbal and presentation skills
- Ability to sell directly to end user customer
- Previous experience in selling service agreements
- Demonstrates ability to introduce others to cross sell and upsell within their base of customers
- Ability to work in a highly team-oriented and dynamic environment
- Ability to identify opportunities to proactively sell preventative repair / upgrade packages
- Self-motivated
- Able to manage many simultaneous projects and responsibilities
Location
- Remote
Work Type
- Full-time
Experience Level
- 2+ Years of Commercial HVAC Sales experience
Education Level
- High School Diploma/ GED
Salary/Compensations
- $79,000.00 - $158,000.00 annually
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
About the Company
- Carrier Global Corporation is a global leader in intelligent climate and energy solutions.
- The company is committed to creating innovations that bring comfort, safety, and sustainability to life.
- Carrier improves lives, empowers critical industries, and ensures the safe transport of goods through advancements in climate solutions.
- Founded on the invention of modern air conditioning in 1902, Carrier leads with a purpose to enhance lives and the shared world.
- The company's success is driven by a world-class, inclusive workforce that prioritizes the customer.
Equal Opportunity
- Carrier is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
- Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
- If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.