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About the Role
The D&T Commercial Site Partner is accountable for delivering and supporting site-based digital workplace services across commercial sites. This role provides hands-on technology support team management, ensuring employees can effectively use digital tools, resolve technical issues, and apply cybersecurity practices on-site.
Responsibilities
- Act as the accountable owner for day-to-day technology service delivery at site.
- Support routine checks on critical site technology and equipment in partnership with D&T teams and third-party providers.
- Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle.
- Support planned changes or roll-outs, including coordination, communication, and floor-walking support.
- Support the migration of local applications to strategic global platforms.
- Have overall management oversight of service level agreements and incident resolution for the site.
- Act as a point of escalation for incident and problem resolution, following Haleon incident and service management playbooks.
- Represent the site on incident management calls, ensuring site impact and operational context are understood.
- Identify recurring issues and work with relevant D&T teams and suppliers to implement permanent fixes and service improvements.
- Provide site-level input into post-incident reviews and service improvement discussions.
- Build strong working relationships with local Commercial leadership, functional teams, and end users.
- Collaborate with Service Management and OU Digital & Tech Heads to provide site-level input on local service performance.
- Build strong partnership relationships with D&T functions and third-party providers.
- Act as a local champion for D&T initiatives and change, supporting adoption through on-site engagement.
- Provide short, practical training sessions on D&T capabilities, policies, and initiatives.
- Encourage self-service, effective use of knowledge articles, and compliance with approved tools and secure processes.
- Provide in-person, hands-on support for the digital workplace requirements of the site.
- Support conference rooms and shared spaces, including AV and hybrid meeting technology.
- Support local technology processes such as onboarding and offboarding.
- Act as the on-site contact for cyber security related queries and minor incidents.
- Ensure endpoint security measures are correctly applied on site and on any local applications.
- Support the correct application of user access management protocols at site.
- Help detect and escalate suspected security incidents following Haleon security playbooks.
- Promote Haleon secure working practices at site.
- Support the implementation of security changes on site in partnership with the Cyber team.
Requirements
- Proven experience in IT support, desktop support, or digital workplace roles (2–4+ years).
- Hands-on experience with Microsoft productivity tools, collaboration and video conferencing platforms, and basic networking concepts.
- Experience working with ITSM tools, including ServiceNow.
- Awareness of basic cyber security principles and practices.
- Experience supporting AV and meeting room technology and hybrid working environments.
- Experience working in or supporting a Cyber or Information Security function.
- Relevant certifications in Networking, Security, Microsoft technologies, or ITIL.
- Experience working in a regulated environment such as health, finance, government, or critical infrastructure.
Skills
- IT support
- Desktop support
- Digital workplace
- Microsoft productivity tools
- Collaboration platforms
- Video conferencing platforms
- Basic networking concepts
- ITSM tools
- ServiceNow
- Cyber security principles
- AV technology
- Meeting room technology
- Hybrid working environments
- Information Security
- Networking certifications
- Security certifications
- Microsoft technologies certifications
- ITIL certifications
Location
- Commercial sites
Work Type
- On-site support
Experience Level
- 2-4+ years
About the Company
- Haleon is a purpose-driven, world-class consumer company focused on everyday health.
- Our trusted brands include Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum®.
- We combine deep human understanding with trusted science.
- Our Win as One strategy places our purpose – to deliver better everyday health with humanity – at the heart of everything we do.
- We foster an agile, performance-focused culture.
Equal Opportunity
- Haleon is committed to creating an inclusive culture where diverse backgrounds and views are valued and respected.
- We aim for Haleon to be a place where all employees feel they truly belong.
- Voluntary personal information may be collected to meet regulatory obligations and support inclusion and belonging programs.
- Personal information provided will be kept confidential, used only for legitimate business purposes, and will not influence employment decisions.
- Reasonable adjustments or accommodations are available upon request throughout the application process.