Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Shift Leader role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Tailor your resume to this Shift Leader role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Shift Leader posting at Planet Fitness — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Shift Leader posting at Planet Fitness — free, in seconds.
About the Role
The Shift Leader is a full-time position that leads peers and supports daily club operations. You will protect and maintain the Judgement Free Zone® and coach team members. This role involves leading peers through task completion, driving success of club priorities and KPI goals, and providing an exceptional member experience through consistent communication and team interaction.
Responsibilities
- Guide peers to complete assigned tasks safely and efficiently.
- Model behaviors for an outstanding member experience and inspire others.
- Support team members with elevated member concerns.
- Greet members/guests upon entry and exit, assisting with questions or concerns.
- Promote the Judgement Free Zone® by connecting with members on the club floor, offering assistance, and upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers.
- Perform membership-related functions including sign-ups, updates, cancellations, and transfers.
- Conduct prospective member calls and tours, assessing membership needs.
- Execute retail transactions accurately and drive sales goals.
- Perform regular cleaning and sanitizing of exercise equipment and Black Card spa amenities.
- Ensure restrooms are clean, sanitized, stocked, and clutter-free.
- Perform comprehensive club area walks to address safety, policy, and cleanliness concerns.
- Address maintenance and facility concerns promptly.
Requirements
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided).
- Basic computer proficiency.
- Proven background leading others.
- Every team member is responsible for contributing to a safe and healthy workplace.
Skills
- Positive and upbeat attitude
- Passion for delivering exceptional member and team experiences
- Punctual, reliable, and dependable
- Diplomatic interaction skills
- Genuine motivation for helping others
- Integrity and respect for others
- Strong communication skills
- Ability to listen and empathize
- Ability to inspire and motivate others
- Quick study with ability to apply learned information
Location
- Onsite
Work Type
- Full-time
Experience Level
- 6-12 months of experience in a customer service environment is preferred
- Proven background leading others
Salary/Compensations
- Hourly pay range: $18.00 to $19.50
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Term life insurance
- 401(k) retirement savings plan
- Flexible spending accounts
- Vacation pay
- Sick pay
- Holiday pay
- Free Black Card Membership
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
About the Company
- Planet Fitness's mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
- One of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs.
- A company based on an established culture and strong set of values.
- A supportive, engaging team that cares about bettering the health and wellbeing of the community.
- An environment where everyone feels like they belong.
- A brand that you can be proud of.