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About the Role

This role involves leading the business processes related to insurance contracts, including planning, maintenance, premium collection, and maturity/annuity payments. You will define strategies and set goals to achieve an ideal future state, focusing on maximizing customer experience and operational efficiency for sustainable organizational growth.

Responsibilities

• Design and promote measures to maximize customer experience, improving convenience, satisfaction, and speed from a customer perspective.
• Set and monitor customer satisfaction and experience metrics, executing improvements across departments.
• Redesign all company customer-centric processes (Business Process Redesign) and thoroughly implement digitalization and automation.
• Lead business design and implementation assuming AI utilization to achieve cost reduction and productivity improvement.
• Promote career development and job satisfaction for members, fostering diversity and promoting health management.
• Ensure compliance with relevant laws, including the Insurance Business Act and the Insurance Act, while making flexible and strategic decisions.
• Promote business operations that emphasize corporate social responsibility and ethical considerations.
• Quantitatively set and track investment amounts, effects, and periods to optimize resources.

Requirements

• Experience leading projects in business process redesign, operational transformation, and efficiency improvement.
• Proven track record of designing and executing initiatives that achieve both improved customer experience and operational efficiency, with an understanding of on-site operations.
• Experience in applying AI and data utilization to practical business scenarios, linking them to business decision-making and strategy implementation.
• Proven track record of leading collaboration with business units to demonstrate customer value improvement through AI utilization.
• Possess customer focus, strategic thinking, logical reasoning, and quantitative/modeling abilities, with the capacity to clearly organize and communicate complex issues.
• Ability to quantify the effects of measures and reforms through KPI and economic value tracking, prediction, and verification.
• Leadership in process transformation and improvement: Ability to lead reforms that simultaneously enhance customer experience and operational efficiency, and to specifically plan and execute simplification, digitalization, and automation.
• Understanding of KPIs and economic value: Ability to structurally and quantitatively predict and observe the impact of measures and reforms, and utilize them for improvement.
• Support for career change: Possess the perspective to support member career growth by promoting transformation from conventional operations.
• Understanding of business operations and the overall organizational structure: Ability to prioritize and promote process standardization.
• Ability to ensure continuous operation through the development of business rules and procedures.
• Direction and execution of transformation: Ability to lead team and organizational transformation.
• Support for growth and health: Ability to support members' careers and health with a broad perspective, and to conduct objective evaluations and set goals.
• Detailed understanding of insurance products and their terms and conditions.
• Native-level Japanese proficiency or equivalent high-level Japanese language skills.
• Basic English communication skills are preferred for global collaboration opportunities.

Skills

• Business Process Redesign
• Operational Transformation
• Efficiency Improvement
• Project Leadership
• Customer Experience Design
• AI Utilization
• Data Analysis
• Strategic Thinking
• Logical Reasoning
• Quantitative Analysis
• KPI Management
• Economic Value Assessment
• Process Simplification
• Digitalization
• Automation
• Talent Management
• Insurance Product Knowledge
• Insurance Policy Understanding
• Japanese Language Proficiency
• English Communication

Location

• Shirokanedai Head Office (Changes to other company locations may be ordered)

Work Type

• Full-time

Experience Level

• Management Experience
• Leadership Experience

Salary/Compensations

• Commensurate with current annual salary, abilities, and experience, according to company regulations.

Benefits

• Flextime system available

About the Company

• AXA Life Insurance was established in 1994 as a member company of AXA. Leveraging AXA's global knowledge and experience, we serve 3.15 million customers with 5.71 million contracts.
• Through partnerships with 511 Chambers of Commerce and Industry, private companies, and government agencies nationwide, built since the founding of Nippon Dantai Life in 1934, we offer a wide range of products including death, medical/cancer, annuity, and asset formation, as well as advice on corporate welfare and Life Management®.