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About the Role
As a Field Property Adjuster, you will provide exceptional service to our policyholders by traveling to customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. You will also handle virtual claims countrywide using various platforms and software, with a focus on water losses.
Responsibilities
- Conduct on-site inspections of customer homes.
- Investigate property claims and interpret policies to determine coverage.
- Prepare estimates for property damage.
- Settle claims promptly and efficiently.
- Handle virtual claims countrywide using platforms like Xactimate and ClaimsX Video Collaboration.
- Focus expertise on water loss claims.
- Live into Allstate’s Claims Culture by caring, empowering, and restoring.
- Communicate with customers via phone, email, and video chat.
- Negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
- Utilize estimate tools, job aids, and settlement platforms.
- Execute policies according to policy agreements.
- Maintain clear records of work in a claims system.
- Ensure timely and accurate documentation for each claim.
Requirements
- 2 years' previous experience as an outside adjuster is highly desired.
- Proficiency in using Xactimate and other relevant software for estimating.
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to travel to customers' homes and handle virtual claims countrywide effectively.
- Detail-oriented and organized, with a focus on delivering high-quality work.
- Residency near Albany, NY is mandatory.
- Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
- Valid driver's license and willingness to travel as part of the job requirements.
- Must obtain an adjuster and/or appraiser license within 60 days of hire, if required.
- Must submit to a background investigation.
- Must have a dedicated, private workspace free from distractions if working from home.
- Must have reliable internet with minimum speeds of 50 MB download and 5 MB upload if working from home.
Skills
- Active Listening
- Communication
- Critical Thinking
- Customer Service
- Empathy
- Multitasking
- Working Independently
- Xactimate proficiency
Location
- Albany, NY
Work Type
- Field
- Virtual
- Full-time
Experience Level
- 2 years' previous experience as an outside adjuster is highly desired
Salary/Compensations
- $56,000 - $105,000
Benefits
- Time off
- Healthcare
- Retirement
- 401K/pension
- Education reimbursement
- Company car (potential)
- Mileage reimbursements
- Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
- Monthly connectivity reimbursement for remote work
About the Company
- Allstate has been protecting families and their belongings from life’s uncertainties for more than 90 years.
- Innovative drive has kept Allstate a step ahead of customers’ evolving needs.
- Industry leader in pricing sophistication, telematics, and device and identity protection.
Equal Opportunity
- It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
- Allstate generally does not sponsor individuals for employment-based visas for this position.
- Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
- For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
- For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
- To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
- To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.