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About the Role
Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for various markets including data center, utility, industrial, and aerospace.
Responsibilities
- Provide after-sales service and technical support to drive services sales, including project implementation, testing, commissioning, technical applications, fault analysis, and problem-solving.
- Conduct technical service training for internal and external Field Service Engineers.
- Perform technical and administrative support activities such as installation, testing, commissioning, repair, modifications, preventative maintenance, and troubleshooting.
- Maintain adequate records and systems, and communicate with R&D Engineers to resolve technical problems.
- Serve as the single point of contact for specific service contracts, interfacing with customers and collaborating with sales to drive additional sales.
- Manage customer relationships to ensure best-in-class service delivery and drive service quality.
- Provide timely, professional, and accurate responses to all technical service inquiries.
- Identify and resolve equipment start-up malfunctions.
- Conduct on-the-job training for customer personnel and dealers on equipment operation and maintenance.
- Mentor trainees during on-the-job training.
- Represent the company in a customer support role, ensuring customer satisfaction with equipment and servicing.
- Commit to and be responsible for the Quality Management System, including implementing process approach and risk-based thinking.
- Provide necessary support to fully implement and sustain the QMS.
- Communicate the importance of conforming to QMS requirements.
- Ensure the QMS meets its goals.
- Engage, direct, and support individuals contributing to the QMS.
- Foster a culture of continuous improvement.
Requirements
- Experience of 3 years or more in field support (installation, support, start-up, testing), service support (after-sales, troubleshooting), or with large-scale electrical equipment (Inverter, battery, high-voltage distribution board, transformer, generator, air conditioner).
- Experience with UPS products is preferred.
Experience Level
- 3 years or more
Education Level
- Bachelor's Degree in electrical engineering or equivalent
About the Company
- Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere.
- We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets.
- At Eaton, we don’t just want to offer you a job, but a journey and experience.
- Our goal is to give you the space to find that sweet spot where your passion meets purpose.