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About the Role
The Center is seeking a Clinical Mental Health Manager to lead culturally responsive, trauma-informed behavioral health services for LGBTQQ youth ages 16–24, with a particular focus on young people who are unhoused, disconnected, or navigating major life transitions. This is a hands-on clinical and program leadership role. The Clinical Mental Health Manager provides crisis intervention, counseling, case management, referrals, and clinical consultation while partnering closely with the Youth Program, including Drop-in and Housing Navigation, and other Center departments to ensure coordinated, participant-centered care. The ideal candidate brings strong clinical judgment, experience serving LGBTQQ transitional-age youth, and a deep commitment to harm reduction, trauma-informed practice, and youth empowerment. This role is an opportunity to shape and strengthen behavioral health programming while directly supporting young people in accessing safety, stability, connection, and opportunity.
Responsibilities
- Provide drop-in and scheduled crisis intervention, mental health screening, assessment, counseling, and referrals.
- Provide trauma-recovery counseling and behavioral health case management, including assessment, service linkage, and follow-up.
- Develop evidence-based, time-limited, empowerment-focused interventions, including individual and group services.
- Maintain a concurrent individual therapy caseload of no more than 15 clients.
- Provide clinical consultation and support to Youth Program staff around participants' needs, safety, and intervention strategies.
- Lead behavioral health program development, including outcomes, objectives, service delivery systems, policies, procedures, and forms.
- Track program performance and deliverables and contribute to funder reports, grant proposals, and other program reporting.
- Ensure appropriate documentation, HIPAA compliance, and adherence to contractual and organizational requirements.
- Provide staff training and consultation on trauma-informed, harm-reduction, and behavioral health best practices.
- Build and maintain strong partnerships with community behavioral health and youth-serving organizations to strengthen an integrated system of care.
- Work closely with other Youth Program leadership and staff to coordinate services and support participant-centered care.
- Participate in Youth Services management and contribute to staff development, training, service coordination, and a strong team culture.
- Support coordination with the Center’s Information and Referral program and other departments.
- Participate in required meetings, trainings, and clinical supervision.
- Provide backup support to Youth Program staff and other duties as needed.
Requirements
- California clinical licensure as an LCSW or LCPC, appropriate to the role and required for clinical note review.
- Experience with Medi-Cal administration, billing, compliance, and documentation requirements.
- Ability to support organizations through Medi-Cal transitions, evolving billing processes, and operational changes.
- Proven ability to maintain high-quality clinical care while supporting staff and leadership in adapting to Medi-Cal policies and requirements.
- Minimum of 3 years providing behavioral health services to LGBTQQ transitional-age youth.
- Minimum of 3 years managing contracts, compliance systems, and annual performance goals.
- Minimum 2 years supervising staff.
- Training and experience in crisis counseling and intervention.
- Experience with evidence-based trauma-recovery approaches, including time-limited, client-empowerment-focused individual and group interventions.
- Minimum of 1 year of case management experience providing community-based behavioral health services to children, families, or youth, including youth involved in the justice system.
- Minimum 1 year of experience serving LGBTQQ youth, including demonstrated experience working with unhoused or marginally housed transitional age youth.
- Strong communication, collaboration, and conflict-management skills.
- Ability to work effectively across agencies and service systems and in a fast-paced, harm-reduction environment.
- Knowledge of San Francisco’s behavioral health and youth service systems.
- Experience developing or improving behavioral health programs and service delivery systems.
- Experience working with the City of San Francisco’s Department of Public Health or other City funders.
- Experience training or coaching multidisciplinary teams.
- Bilingual or ASL skills.
- Ability to pass a criminal background check, including fingerprinting, and a TB test if offered employment.
- Proficiency with Microsoft Office, internet-based systems, and networked technology.
- Fluency in English required.
Skills
- Culturally responsive services
- Trauma-informed care
- Crisis intervention
- Counseling
- Case management
- Referrals
- Clinical consultation
- Harm reduction
- Youth empowerment
- HIPAA compliance
- Medi-Cal administration
- Medi-Cal billing
- Medi-Cal compliance
- Medi-Cal documentation
- Contract management
- Compliance systems
- Performance goal management
- Staff supervision
- Crisis counseling
- Evidence-based trauma-recovery approaches
- Community-based behavioral health services
- Communication skills
- Collaboration skills
- Conflict-management skills
- Inter-agency collaboration
- Service system navigation
- Microsoft Office proficiency
- Internet-based systems proficiency
- Networked technology proficiency
Location
- 1800 Market Street, San Francisco, CA
Work Type
- Full-Time
- Hybrid
Experience Level
- 3 years providing behavioral health services to LGBTQQ transitional-age youth
- 3 years managing contracts, compliance systems, and annual performance goals
- 2 years supervising staff
- 1 year of case management experience
- 1 year of experience serving LGBTQQ youth
Education Level
- California clinical licensure as an LCSW or LCPC
Salary/Compensations
- $105,474 annually
Benefits
- Paid medical
- Vacation
- Holiday
- Personal days
About the Company
- The SF LGBT Center www.sfcenter.org The SF LGBT Center connects our diverse community to opportunities, resources, and one another to build a stronger, healthier, and more equitable world for LGBT people and allies. The Center advances this mission by fostering opportunity, organizing for the future, celebrating LGBT history and culture, and building resources for future generations.
Equal Opportunity
- The Center is an equal opportunity employer and strongly encourages applications from people of color, women, people with disabilities, LGBTQ+ people, and people from other historically underrepresented communities. Employment decisions are made without regard to race, color, religion, sex, age, national origin, marital status, ethnicity, sexual orientation, gender identity or expression, disability, medical condition, veteran status, or any other status protected by law.
- Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.