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About the Role
Mejorar la experiencia del cliente en Sucursal a través de su atención en ventanilla y de acuerdo a las necesidades de la sucursal. Promoviendo a clientes actuales y potenciales nuestros productos y servicios referenciándolos a los promotores o canales alternos para ayudar a incrementar la rentabilidad en Sucursal.
Responsibilities
- Atención en ventanilla
- Promover productos y servicios a clientes actuales y potenciales
- Referenciar clientes a promotores o canales alternos
Requirements
- Licenciatura en el área Económico-Administrativa o Financiera (trunca o concluida) o Bachillerato concluido
- Experiencia en servicio y/o atención al cliente, mínimo 6 meses
- Experiencia en ventas, mínimo de 6 meses, preferente en el sector financiero
- Horario de Lunes a Sábado
Skills
- Orientación al cliente y a ventas
- Trabajo en equipo
- Enfoque a resultados / Solución de problemas
- Adaptación al cambio
Location
- Sucursal
Work Type
- Full-time
Experience Level
- Minimum 6 months experience in customer service/support
- Minimum 6 months experience in sales
Education Level
- Bachelor's degree in Economic-Administrative or Financial area (incomplete or completed)
- High school diploma
Benefits
- Direct hiring by the Bank
- Base salary
- Quarterly performance bonus
- Christmas bonus
- Vacation premium
- Life insurance
- Major medical expenses insurance
- Credits
- Discounts on Bank products
- Active participation in sustainability/social responsibility programs
- Discounts at over 9,000 establishments
- Career plan aligned with aspirations
About the Company
- HSBC México offers career development opportunities for individuals with excellent customer service attitude, customer relations, sales aptitude, and a vision for developing in the Commercial area.
Equal Opportunity
- In HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what distinguishes us: we value difference, advance together, take responsibility for our actions, use good judgment, do the right thing, and make things happen.
- At HSBC, we are focused on ensuring gender equality and continuous training for our employees, as well as protecting their labor and social rights.