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About the Role
As a Field Property Claims Adjuster, you will be responsible for assisting customers through the claims process after property damage, providing hands-on assessment and empathetic support. This role offers a dynamic and varied work environment.
Responsibilities
- Investigate and evaluate onsite to resolve complex coverage and damage issues, preparing complete estimates of repair.
- Inspect roofs, attics, crawl spaces, and basements for damage.
- Handle moderate to complex claims independently from first notice of loss to final closure.
- Work in the field daily, occasionally handling assignments from the desk.
- Explain coverage of loss and assist policyholders with itemization of damages, emergency repairs, and additional living arrangements.
- Coordinate with vendor services such as contractors and cleaning services.
- Potentially be called upon for catastrophe duty.
Requirements
- Working knowledge of claims handling procedures and operations.
- Proven ability to provide exceptional customer service.
- Effective negotiation skills.
- Ability to effectively and independently manage workload with good judgment.
- Strong written/oral communication and interpersonal skills.
- Computer skills with the ability to work with multi-faceted systems.
- Ability to obtain proper licensing as required.
- Ability to handle multiple competing priorities and organize your day.
- Strong time management and organizational skills.
- Demonstrated understanding of building construction principles.
Skills
- Customer Service
- Negotiation
- Communication
- Interpersonal Skills
- Computer Skills
- Time Management
- Organizational Skills
- Building Construction Principles
Location
- Austin, TX (78757) and surrounding areas
Work Type
- Field-based
- Territory-based
Experience Level
- 1 year of directly related experience
Education Level
- Bachelor's degree or equivalent experience
Benefits
- Sign-On Bonus Available
- Mileage Reimbursement
- Potential for company-provided vehicle
- Comprehensive 5-month training program
- Professional development opportunities
- Workplace flexibility
- Comprehensive benefits
About the Company
- At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.
- We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.
- We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
Equal Opportunity
- Liberty Mutual is an equal opportunity employer.
- We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.