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About the Role
Goway Travel Group is seeking a highly motivated IT Systems Administrator (Microsoft 365 & SharePoint) to support and enhance our Microsoft cloud environment, endpoint management platform, SharePoint Online ecosystem, and corporate IT operations. This role will be responsible for the administration of Microsoft 365 services, Entra ID, Intune, SharePoint Online, Teams, Exchange Online, endpoint security, automation, and user lifecycle management. The successful candidate will also play a key role in supporting IT projects, cybersecurity initiatives, SharePoint development, and continuous improvement efforts across the organization. This position is ideal for a hands-on IT professional who enjoys both operational support and technical project work within a modern Microsoft-first environment.
Responsibilities
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Manage user accounts, licensing, shared mailboxes, distribution lists, security groups, and access permissions.
- Support onboarding, offboarding, employee transfers, and identity lifecycle management.
- Configure and maintain Microsoft 365 policies, security controls, and governance standards.
- Develop and maintain technical documentation, procedures, and knowledge base articles.
- Administer SharePoint Online sites, document libraries, lists, permissions, and content management structures.
- Design, develop, and maintain intranet, departmental, and collaboration sites.
- Create and enhance SharePoint solutions using modern SharePoint capabilities.
- Develop and maintain business process automations using Power Automate.
- Collaborate with business stakeholders to deliver SharePoint and workflow solutions that improve productivity and user experience.
- Administer Microsoft Intune and Windows Autopilot.
- Manage device enrollment, compliance policies, configuration profiles, and application deployments.
- Support endpoint security controls, patch management, and operating system updates.
- Monitor device compliance and remediation activities across corporate endpoints.
- Assist with hardware deployment, refresh programs, and endpoint lifecycle management.
- Support administration and monitoring of Microsoft Defender and related Microsoft security solutions.
- Configure and maintain Multi-Factor Authentication (MFA), Conditional Access policies, and identity security controls.
- Investigate, respond to, and escalate security alerts and incidents as required.
- Support cybersecurity awareness initiatives, vulnerability remediation efforts, and compliance activities.
- Assist with implementation of security best practices across the Microsoft ecosystem.
- Provide Tier 2 and Tier 3 support for escalated technical issues.
- Troubleshoot and resolve complex Microsoft 365, endpoint, and identity-related issues.
- Coordinate vendor escalations and support engagements where required.
- Maintain accurate case documentation and service records.
- Participate in after-hours maintenance, upgrades, and project implementations as needed.
- Participate in Microsoft 365, SharePoint, security, and infrastructure projects.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Assist with system upgrades, platform optimization, and technology roadmaps.
- Contribute to IT standards, governance, and continuous improvement initiatives.
Requirements
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- 3 to 5 years of experience in IT Systems Administration or Microsoft 365 Administration.
- Hands-on experience administering Microsoft 365 environments.
- Experience supporting Windows and macOS endpoints.
- Experience with SharePoint Online administration and development.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent customer service, communication, and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
Skills
- Microsoft 365 Administration
- Entra ID (Azure AD)
- Exchange Online
- SharePoint Online
- Microsoft Teams
- OneDrive for Business
- Microsoft Intune
- Windows Autopilot
- Microsoft Defender
- Multi-Factor Authentication (MFA)
- Conditional Access
- Identity and Access Management (IAM)
- Security Monitoring and Incident Response
- Microsoft Security & Compliance Solutions
- Power Automate
- Power Platform
- PowerShell Scripting
- Workflow Automation
- SharePoint Site Design and Customization
- Windows 11 Administration
- macOS Support
- Hardware Deployment and Asset Management
Location
- Toronto, Ontario
Work Type
- Hybrid
- Permanent
- Full Time
Experience Level
- 3 to 5 years of experience
Education Level
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
Salary/Compensations
- 60,000 - 65,000 CAD
Benefits
- Competitive salary accompanied by performance incentives
- Paid personal days
- Birthday off each year
- Continuous learning and industry-leading training
- Generous paid time off, including three weeks of vacation
- Six personal days
- Exclusive perks and discounts on worldwide getaways
About the Company
- Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel.
- With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 800 talented employees designs travel experiences in more than 115 countries across all seven continents.
- We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities.
- Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters.
- Discover more at goway.com
Equal Opportunity
- Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone.
- We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.