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About the Role

The Academic Counselor provides comprehensive academic counseling to help undergraduate students achieve their academic, personal, and career goals. This position works on a college advising team within the Undergraduate Advising Center and advises students from their third year through graduation, collaborating with faculty, staff, and administrators to ensure student retention and success. The role involves assisting students in exploring and declaring majors, identifying strengths, overcoming challenges, understanding campus policies and graduation requirements, and setting goals for success and timely degree completion.

Responsibilities

Provide academic counseling to undergraduate students on general education, major/minor requirements and sequencing, graduation requirements, college and university policies, and other related policies/procedures.
Advise students whose academic standing indicates that they are on academic notice, subject to disqualification, and who have been disqualified, providing follow-up guidance and support.
Create and implement advising campaigns, identifying populations of students who need support and offering resource referrals to resolve academic issues.
Consult with students experiencing academic difficulty; assist them in identifying reasons for their academic difficulty and directing them to student support services.
Independently coordinate and deliver academic advising to targeted groups of students each year; develop action plans for success based on unique student needs; monitor and assess student progress and make adjustments; identify and counsel students through complex academic/personal challenges; make appropriate referrals to campus resources.
Resolve complex advising-related situations by applying in-depth knowledge of academic policy and recommending an appropriate course of action to students.
Offer workshops on topics related to retention and graduation.
Assist students with rectifying academic issues, providing multiple solutions, including resource referral.
Lead, develop, plan, implement and evaluate university advising initiatives and advising projects.
Coordinate and deliver strategic advising initiatives, focusing on the academic support needs of students who are at-risk for retention.
Use EAB/Navigate to identify students who’d benefit from support and provide proactive advising outreach.
Partner with campus leadership to identify shared challenges and opportunities related to student success.
Follow up with students via email and maintain electronic advising summary reports/notes and data on students served.
Attend professional development trainings and staff meetings.
Collaborate as a team member to deliver advising at New Student Orientation.
Assist in the development and delivery of advising-related workshops at New Student Orientation.
Perform other duties as assigned.

Requirements

Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field.
General knowledge of the policies, procedures and practices of the program area to which assigned.
General knowledge of individual counseling techniques.
Ability to analyze complex situations accurately and adopt effective courses of action.
Ability to advise students individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Ability to establish and cooperative working relationships with a variety of individuals.
Successful completion of a background check.
Ability to provide proof of US Citizenship or authorization to work in the United States.

Skills

Knowledge of principles of individual and group behavior.
Knowledge of Student Services field principles, practices and trends.
Knowledge of program area policies, procedures and practices.
Knowledge of individual counseling techniques.
Ability to analyze complex situations and adopt effective courses of action.
Ability to advise students individually and in groups on complex matters.
Ability to determine appropriate actions and techniques for sensitive interactions.
Ability to interpret and evaluate problems, define issues, draw conclusions, and project consequences.
Ability to perform complex assignments independently.
Ability to establish and maintain cooperative working relationships.
Experience advising underrepresented, low-income and first-generation college students.
Experience working effectively with people from diverse backgrounds.
Experience developing programs to support a diverse student population.
Experience providing effective academic counseling to university students from diverse backgrounds in one-to-one/group settings.
Experience assisting undergraduate students in exploring major options.
Experience providing information on Title V, California State University, and San Francisco State University policies and procedures.
Experience serving as a lead to develop, plan, implement and evaluate a project.
Experience conducting presentations in small and large group settings.
Experience facilitating workshops using effective public speaking techniques.
Experience using PeopleSoft – Campus Solutions, Microsoft Office Suite, and Learning Management Systems.
Experience using Educational Advisory Board’s Navigate student success platform.
Experience applying counseling/student development theories in an academic advising setting.
Experience assisting students with academic, personal, and career planning/goal setting.
Ability to apply problem-solving and conflict resolution strategies.
Ability to use current software, technology, and online resources related to academic counseling.
Ability to provide accurate, respectful and effective communication (oral and written).
Ability to exercise confidentiality, discretion, and independent judgment, with awareness of diversity and inclusion.
Ability to keep supervisor informed and demonstrate regular attendance and positive performance evaluations.
Ability to use technology tools to manage and report on data.
Ability to quickly learn and apply Title V, California State University, and San Francisco State University policies and procedures.
Ability to master complex information and communicate changes in university policy, regulations and requirements.

Location

San Francisco, CA

Work Type

Full-Time
On-site

Experience Level

3 years of progressively responsible professional student services work experience
1 year in the program area to which assigned may be preferred but is not required
A master's degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.
A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education Level

Graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution.
Master’s degree from an accredited college or university in counseling, higher education, student affairs, or job related field.

Salary/Compensations

$66,480.00 - $68,532.00 Annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation and Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is an institution dedicated to advancing social justice and educational equity.
San Francisco State University is a 100% Smoke/Vapor-Free Campus.
California State University (CSU) is a state entity whose business operations reside within the State of California.
CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.
All work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.