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About the Role

The Housing Counselor leads, coordinates, and supports housing and financial services programs, primarily the First Time Homebuyer Program and Rental Program. Responsibilities include program planning, evaluation, one-on-one financial counseling, workshops, data collection, reporting, and partner collaboration.

Responsibilities

Provides services in all aspects of the Center's housing programs, including outreach, delivery of program activities, evaluation, and program administration.
Provides individual services to program participants, including intakes and assessment, client services eligibility, identify immediate needs in order to provide financial services to LGBTQ participants, and link them to the appropriate services.
Conducts one-on-one counseling with participants, including working with each participant to assess their financial situation, goals and needs.
Assists participants in developing a budget and setting financial goals; produce written action plans that support their goals.
Motivates participants to implement the established plan and provide ongoing one-on-one support as needed to assist participants in meeting established goals and priorities.
Provide service and problem-solving assistance for participant inquiries and case management.
Provides information and/or referral to participants on financial literacy issues, including bankruptcy, collection action, court judgment, credit education, credit reports, housing issues, and consumer protection laws.
Explains credit report ratings and protections laws to participants and provide answers to participants' questions.
Assists in helping the department maintain HUD certification through thorough recordkeeping, client follow-up, and assisting with quarterly reporting requirements.
Helps design and implement initiatives that build the financial security of participants, integrating housing programs with other financial services programs and external partners.
Contributes to the development and implementation of outreach and marketing strategies to increase awareness of services and recruit participants.
Provides support with recruitment, supervision, and training of program interns, volunteers, and consultants.
Maintains positive working relationships with key funders.
Coordinates and facilitates monthly program workshops, including first time homebuyer, rental, and financial literacy workshops.
Builds partnerships with other Center staff and collaborative agencies.
Represents the agency in various housing and financial services meetings and events.
Supports administrative functions of the Financial Services Program, including monthly, quarterly and annual reports with program statistics and written narratives.
Actively participates as a member of the Financial Services team.
Supports additional Financial Services program activities, and general Center functions as appropriate.

Requirements

Cultural humility and demonstrated commitment to the transgender community and familiarity with the diversity of LGBTQ+ identities and experiences are required.
A minimum of two years of experience in financial services, access to housing, asset building, first time homebuyers programs or other experience building the financial security of low to moderate income individuals.
Detail-oriented, hardworking, and able to complete paperwork accurately and in a timely manner.
Excellent presentation skills, including networking and public speaking or group facilitation.
Strong communication and conflict resolution skills, ability to maintain confidentiality.
Strong interpersonal relationship skills and ability to work both independently and within a team-oriented organizational structure.
Strong verbal and written communications skills.
Computer proficient in MS Office or similar programs, understanding of concept of relational database, competent in using Internet and excellent research abilities.
Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues.
Ability to adapt to changing environment and priorities.
Commitment to the mission of the San Francisco LGBT Community Center.
Experience and commitment to working in a multicultural environment.
Must be able to work in a culturally diverse and fast paced environment.
Requires flexibility in working some evenings and/or weekend hours.
Must be able to operate a computer and other common office machinery such as a copier/fax/printer up to eight hours/day daily.
Must be able to remain in a stationary position for periods of several hours daily.
Must be able to lift to 20 pounds on an occasional basis.
Must be able to work in a shared office space with 3 or more employees in the same office with moderate levels of noise.
Employees with disabilities may be provided reasonable accommodations to perform essential functions.
Local travel may be required for meetings or offsite events.

Skills

Financial services
Access to housing
Asset building
First time homebuyers programs
Financial security
HUD Housing Counselor certification
SF MOHCD’s First Time Home Buyer’s and Rental Programs
Bilingual skills
Presentation skills
Networking
Public speaking
Group facilitation
Communication skills
Conflict resolution skills
Interpersonal relationship skills
Teamwork
Collaboration
Verbal communication
Written communication
MS Office proficiency
Relational database understanding
Internet research
Innovative approach
Entrepreneurial approach
Solution-oriented approach

Location

1800 Market Street, San Francisco, CA 94102

Work Type

Full-Time
Hybrid
60% onsite
40% remote
Onsite
Remote

Experience Level

Minimum of two years of experience

Salary/Compensations

$32.32 / Hour

Benefits

Paid medical insurance
Paid vacation time
Personal days
Health days
Holidays

About the Company

The mission of the Center is to connect our diverse community to opportunities, resources and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies.
The Center’s strategies inspire and strengthen our community by: Fostering greater opportunities for people to thrive, Organizing for our future, Celebrating our history and culture, Building resources to create a legacy for future generations.

Equal Opportunity

The Center is proud to be an equal opportunity employer.
People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply.
The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.
No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute.