CEC Technician - Austin/San Antonio
RIVER CITY EQUIPMENT RENTAL & SALES INC · Austin, TX, US
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About the Role
The CEC Technician – Sales-Focused plays a critical dual role by performing advanced diagnostics and repairs on heavy equipment while actively promoting and selling maintenance and repair services. This position combines technical expertise with strong interpersonal skills to ensure both operational efficiency and customer satisfaction. Ideal candidates will be mechanically skilled, self-motivated, and comfortable engaging with customers to recommend appropriate service solutions.
Responsibilities
- Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using computer analyzers and traditional troubleshooting methods.
- Complete complex repairs to construction, aerial, and earthmoving machinery.
- Conduct detailed inspections to ensure equipment compliance and functionality.
- Serve as a technical resource for customers.
- Communicate with customers regarding diagnostics, repair needs, and recommended service plans.
- Promote maintenance packages, repair services, and parts.
- Upsell and schedule follow-up services.
- Write and manage purchase orders for repair parts and materials.
- Ensure all service records and contract documentation are properly closed out and cataloged.
- Maintains a safe work environment.
- Performs job functions safely at all times.
- Participates in all safety meetings.
- Communicates all concerns or violations to the appropriate manager(s) immediately.
- Uses the proper Personal Protective Equipment when performing work duties.
- Abides by all local, state, and Federal laws; reads, understands, and agrees to follow the policies outlined in the Company Safety Manual and Company Handbook.
- Demonstrates behaviors always aligned with Company’s Core Values.
- Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
- Perform other related duties as assigned.
Requirements
- Basic understanding of industry-central software(s) (RentalMan, Smart Equip, MS Office (excel)).
- Strong understanding of hydraulic, powertrain, and electrical systems.
- Ability to work independently and maintain high-quality service standards.
- Excellent communication skills with a customer-focused, sales-oriented mindset.
- Valid driver’s license required; CDL is a plus.
- Ability to lift and move heavy components and tools up to 50 lbs.
- Ability to work outdoors and in various field environments.
- Manual dexterity and physical stamina to work with mechanical tools and parts for extended periods.
- Ability to operate service trucks and diagnostic equipment safely.
- Valid Driver’s License with a clean driving record and the ability to drive Company vehicles per insurance requirements may be required on a case-by-case basis.
Skills
- Mechanical skills
- Troubleshooting
- Heavy equipment repair
- Customer service
- Sales
- Communication
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 5+ years of mechanical experience
- Extensive experience in diagnostics and repair of heavy equipment
Education Level
- High school diploma or equivalent
- Associate’s or technical degree preferred
Benefits
- Weekly Pay
- Boot Reimbursement Program
- 401(k) with Company match
- Medical Insurance
- Vision insurance
- Dental Insurance
- Health Savings Account (HSA)
- Employer-paid basic life insurance with a "buy-up" option
- Employee Assistance Program (EAP)
- Employer-paid STD
- Voluntary Life, Accident, and LTD Disability benefit options
- Paid Parental leave
- Paid time off and Holiday Pay
- Referral program
- Retirement plan
- Employee Sharing Program
About the Company
- Empower Rental Group is a family of local equipment rental providers across the Southeastern US.
- We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently.
- We now have over 36 locations.
Equal Opportunity
- Empower Rental Group is an Equal Opportunity Employer