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About the Role
This role is crucial in maintaining the cleanliness, safety, and overall high standards of the gym, ensuring a welcoming environment and delivering an excellent member experience.
Responsibilities
- Clean and sanitize gym equipment, facilities, common areas, studios, changing rooms, and high-touch surfaces.
- Maintain gym cleanliness through vacuuming, sweeping, mopping, and general housekeeping.
- Clean and sanitize all sanitary facilities, including toilets, washrooms, showers, and changing areas.
- Dust, wipe down, and maintain surfaces to create a clean and welcoming environment.
- Remove litter from internal and external areas and ensure presentable, hazard-free member spaces.
- Conduct and record gym standards checks according to company procedures.
- Restock cleaning stations, washroom consumables, vending machines, and other gym supplies.
- Follow cleaning, health and safety, COSHH, and operational procedures.
- Respond to member feedback regarding cleanliness and standards, providing excellent customer service.
- Maintain brand standards, ensuring the club is safe, compliant, and welcoming.
- Perform regular gym resets to keep the gym floor tidy, safe, and ready for use.
- Ensure all work is carried out safely, professionally, and in accordance with company policies and legal requirements.
Requirements
- Passionate about maintaining high standards of cleanliness, presentation, and customer service.
- Enthusiastic, energetic, and engaging with a positive approach.
- Reliable, punctual, and dependable with a strong work ethic and attention to detail.
- Able to work independently and use initiative, while also thriving as part of a team.
- Organized and capable of managing multiple priorities in a fast-paced environment.
- Polite, professional, and courteous in interactions.
- Resilient, receptive to feedback, and committed to continuous improvement.
- Understands the importance of delivering an outstanding member experience.
- Takes pride in creating a clean and welcoming environment.
- Has a flexible approach to working hours and responsibilities.
- Demonstrates a desire to learn, grow, and progress within the fitness and leisure industry.
- Role models company values.
Skills
- Customer service
- Cleaning
- Health and safety
- COSHH
- Record-keeping
- Teamwork
- Independent work
- Time management
About the Company
- The Gym Operations team is responsible for managing and overseeing the day-to-day operations of our gyms.
- This team ensures that the gym runs efficiently and effectively, providing a safe, clean, and welcoming environment that delivers an outstanding member experience.