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About the Role
This position is primarily a dental front desk/reception role, but we’re looking for someone who can do more than answer phones and schedule appointments. The ideal candidate understands the dental patient journey and is comfortable helping patients understand recommended treatment, navigate insurance benefits and financial arrangements, schedule their care, and follow through on treatment plans.
Responsibilities
- Welcome patients, manage check-in/check-out, answer phones, and provide a professional, friendly front-office experience
- Schedule and confirm appointments while helping maintain productive provider schedules and efficient patient flow
- Maintain accurate patient records, process payments, and support insurance verification and administrative needs
- Work with providers to prepare and present treatment plans, financial estimates, and insurance benefits
- Help patients understand treatment recommendations, financial responsibilities, and payment arrangements
- Schedule accepted treatment and follow up with patients on pending or incomplete treatment plans
- Assist with insurance pre-authorizations and treatment-related paperwork
- Collaborate with the clinical team to keep the office organized, productive, and focused on an excellent patient experience
- Utilize Denticon and other office technology while maintaining HIPAA and patient confidentiality standards
Requirements
- 1+ year of dental office experience required; 2+ years preferred
- Dental front desk, receptionist, or treatment coordination experience preferred
- Knowledge of dental terminology, procedures, and dental insurance
- Comfortable discussing treatment plans, financial estimates, insurance benefits, and patient responsibility
- Dental software experience required; Denticon experience is a plus
- Strong communication, organization, and customer service skills
- Professional, dependable, detail-oriented, and able to multitask in a busy dental office
- High school diploma or GED required
Skills
- Denticon
- HIPAA
- Communication
- Organization
- Customer service
- Multitasking
Location
- Port Jefferson Station, NY
Work Type
- Full-Time
Experience Level
- 1+ year of dental office experience
- 2+ years preferred
Education Level
- High school diploma or GED
Salary/Compensations
- $20-22/hour
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Life insurance
- Disability coverage
- 3 weeks PTO
- Paid holidays
About the Company
- Concerned Dental Care of Port Jefferson is a modern dental practice with eight operatories, digital charting, and Denticon.
- Concerned Dental Care of Port Jefferson is a proud affiliate of Affinity Dental Management.
Equal Opportunity
- Affinity Dental Management is an equal opportunity employer committed to a diverse and inclusive workforce.
- We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, genetic information, or other characteristics protected by law.
- Employment is contingent upon successful completion of applicable background, reference, and employment verification requirements.