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About the Role

The Director of Youth Services leads the Center’s Youth Services department, overseeing culturally responsive, trauma-informed supportive services for LGBTQQ youth ages 16–24, focusing on unhoused, disconnected, or transitioning youth. This leadership role manages team supervision, program design and implementation, budgets, outreach, external partnerships, departmental systems, funding contracts, and subcontractors. The Director also oversees drop-in programs, mental health services, and housing navigation and referrals, while advancing the organization’s values of equity, inclusion, service to the most vulnerable, accountability, and transparency.

Responsibilities

Build and sustain a healthy, values-driven team culture grounded in trust, accountability, belonging, and collective care.
Directly supervise Youth Services managers and provide interim supervision when roles are vacant.
Embed team leadership values into supervision, meetings, and daily operations, modeling generative conflict, anti-oppression, and racial justice-centered leadership.
Support managers in fostering Healing Justice and Harm Reduction approaches.
Identify opportunities for staff learning and professional development around vicarious trauma, crisis intervention, and healthy boundaries.
Lead short- and long-term planning, implementation, evaluation, and budgeting across Youth Services.
Develop, track, and assess annual program plans, aligning services with grant deliverables, contract requirements, organizational priorities, and community needs.
Develop department-wide strategy while supporting effective program implementation, evaluation, continuous improvement, and data-informed reporting.
Coordinate outreach, marketing, and communications with the Communications department.
Bring expertise in youth-led program design and culturally responsive programming for LGBTQQ Transitional Age Youth, centering young people’s lived experiences, leadership, and expertise.
Support cross-program alignment and collaboration in service delivery, reporting, and resource sharing.
Use data and evaluation to assess impact, inform strategy, and support timely, accurate reporting.
Cultivate strong relationships with funders, partners, networks, and community stakeholders.
Serve as liaison to corporate, government, and foundation funders, including grant writing, deliverables, budgets, and reporting.
Develop and manage program and grant budgets, maintain funder relationships, and support grant writing and administration.
Develop annual budgets that align program needs with funding requirements and restrictions.
Partner with the Director of Program Strategy & Impact on government contracts.
Monitor program and grant budgets and adjust them as needed to meet deliverables.
Coordinate Youth Services activities with Development, Communications, Volunteer Program, and other program teams.
Participate in the Center’s leadership team and engage Youth Services staff in organization-wide initiatives.
Perform other related duties as assigned.

Requirements

Deep understanding of the needs, strengths, and experiences of vulnerable LGBTQQ Transitional Aged Youth and communities.
Ability to work effectively with diverse participants, staff, partners, funders, and community stakeholders.
Minimum of 5–6 years of management experience, including staff supervision and team leadership.
Demonstrated experience supervising and supporting intersectional, multiracial teams with diverse lived experiences.
Experience fostering inclusive, equitable, and values-aligned team cultures highly valued.
Commitment to the SF LGBT Center’s mission and to racial, social, and economic justice.
Experience with youth development, trauma-informed services, program design, implementation, and evaluation preferred.
Strong communication, interpersonal, problem-solving, and collaboration skills.
Experience managing teams through a racial equity lens and supporting shared leadership and decision-making.
Ability to work in a culturally diverse, fast-paced environment.
Strong computer skills, including Microsoft Office and project management tools.
Requires regular computer and office equipment use, periods of sitting or stationary work, and occasional lifting of up to 20 pounds.
May involve shared office space with moderate noise.
Work hours are primarily Monday–Friday, with occasional evening or weekend work.
Schedules are negotiable within a standard 8:00 a.m.–7:00 p.m. window.
Local travel may be required for meetings or offsite events.
Out-of-town travel is infrequent and negotiable.
No car is required.

Skills

Team supervision
Program design
Program implementation
Budget management
Outreach
External partnerships
Departmental systems management
Funding contract management
Subcontractor management
Drop-in programs oversight
Mental health services oversight
Housing navigation
Referrals
Equity and inclusion advocacy
Service to vulnerable populations
Accountability
Transparency
Healing Justice
Harm Reduction
Vicarious trauma awareness
Crisis intervention
Healthy boundaries
Community-based work
Grant writing
Grant administration
Data analysis
Evaluation
Reporting
Communication
Interpersonal skills
Problem-solving
Collaboration
Racial equity lens
Shared leadership
Decision-making
Microsoft Office
Project management tools

Location

1800 Market Street, San Francisco, CA
Remote up to 40%

Work Type

Full-Time
Hybrid

Experience Level

Director
5-6 years management experience
Staff supervision experience
Team leadership experience

Salary/Compensations

$113,022

Benefits

Benefits
Vacation

About the Company

The SF LGBT Center connects our diverse community to opportunities, resources, and one another to build a stronger, healthier, and more equitable world for LGBT people and allies.
The Center advances this mission by fostering opportunity, organizing for the future, celebrating LGBT history and culture, and building resources for future generations.

Equal Opportunity

The Center is an equal opportunity employer and strongly encourages applications from people of color, women, people with disabilities, LGBTQ+ people, and people from other historically underrepresented communities.
Employment decisions are made without regard to race, color, religion, sex, age, national origin, marital status, ethnicity, sexual orientation, gender identity or expression, disability, medical condition, veteran status, or any other status protected by law.
Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.