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About the Role
This is a leadership role for someone eager to learn and take ownership of the processes and systems that keep a small, independently owned business running smoothly. You will receive hands-on training and ongoing support, with increasing responsibility as you gain confidence. You'll oversee front desk and client-facing operations, customer service, inventory, procurement, and general office administration, while supervising front desk staff.
Responsibilities
- Share manager-on-duty responsibilities and oversee successful daily operation of the property
- Oversee front desk and client-facing operations, including scheduling, booking management, reception, and customer service, ensuring consistent execution of service standards
- Train and supervise front desk staff on scheduling/booking management and office procedures
- Resolve escalated customer issues and oversee coordination of VIP and group bookings
- Manage scheduling and booking accuracy, identifying opportunities to maximize revenue through pricing and allocation
- Keep office and front desk systems organized, including recordkeeping, supply restocking, and equipment upkeep; serve as the go-to person for system issues
- Manage petty cash, including weekly counting and reconciliation
- Prepare payroll for manager approval, reconciling timekeeping records against staff sign-ins
- Schedule housekeeping and maintenance coverage to maintain property condition
- Own inventory management and procurement, maintaining tracking systems, managing purchasing, and ensuring adherence to budget guidelines
- Delegate responsibilities effectively while maintaining accountability for outcomes
Requirements
- Customer service experience required
- Prior office management or operations management experience required
- Demonstrated ability to supervise and train a team
- Excellent organizational skills and independent judgment
- Strong computer skills, including comfort learning new scheduling or booking software
- Experience managing budgets, inventory, or purchasing preferred
- Minimum one year of Austin residency with working knowledge of the local area
- Valid driver's license and reliable transportation
- Must pass a background check
Skills
- Organizational skills
- Independent judgment
- Computer skills
- Budget management
- Inventory management
- Procurement
Location
- East Austin
Work Type
- On-site
- Full-time
Experience Level
- Experienced professional
Benefits
- Competitive pay
- Performance bonuses
- Merit-based wage increases
- Supportive, respectful work environment
- Free street parking
About the Company
- Small, award-winning boutique hotel known for personalized guest service and attention to detail
- Independently owned