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About the Role
This role suits someone who thrives in a well-paced, independently owned property, enjoys variety in their day, and has a sharp eye for detail. As Front Desk Supervisor, you'll oversee day-to-day guest services while also supervising and training front desk staff, maintaining consistency across shifts, and helping uphold our service standards.
Responsibilities
- Manage reservations, guest check-in and check-out.
- Provide local recommendations for dining and activities.
- Offer general guest assistance throughout their stay.
- Train new front desk staff.
- Review staff work for accuracy and consistency.
- Resolve guest issues requiring additional judgment or experience.
- Stock supplies.
- Manage inventories.
- Inspect and quality-check guest rooms.
- Fold laundry.
- Ensure general property tidiness.
Requirements
- Previous hotel front desk, office management, reception, or other related experience.
- Previous supervisory, training, or team-lead experience.
- Customer service or administrative background.
- Strong attention to detail and organizational skills.
- Comfortable with standard office software (Windows, Microsoft Office).
- Minimum one year of Austin residency, with working knowledge of the local area.
- Valid driver's license and reliable transportation.
- Must pass a background check.
Skills
- Attention to detail
- Organizational skills
- Customer service
- Microsoft Office
- Windows
Location
- East Austin
Work Type
- Fixed weekly shift
- 32-38 hours per week
- Possibility of full time
- On-call evening coverage (paid)
Experience Level
- Supervisory
- Training
- Team-lead
Benefits
- Competitive pay
- Performance bonuses
- Merit-based wage increases
- Supportive, respectful work environment
- Free street parking
About the Company
- Independently owned boutique hotel known for personalized guest service and attention to detail.