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About the Role

Texas Health Action (THA) is seeking a Bilingual (English/Spanish) Patient Advocate to optimize the patient experience and help them navigate the healthcare system. This role involves one-on-one patient consultations to understand their options for care, including insurance coverage and linkage to medical and supportive social services.

Responsibilities

Supports status-neutral engagement activities involving access to HIV biomedical interventions for prevention and care services.
Provides direct care including intake and assessments for HIV care, PrEP/PEP, and gender-affirming care.
Delivers brief individual and group intervention sessions.
Provides sexual health education and counseling.
Assists patients with navigating insurance and benefits.
Participates in community engagement and outreach.
Schedules appointments.
Identifies and addresses psychosocial barriers to accessing care.
Facilitates linkage to supportive services and relevant programs.
Monitors issues affecting patient access, adherence, and retention in care.
Maintains up-to-date knowledge of internal and external resources to ensure continuum of care.
Works to remove barriers to services.
Collects and analyzes data to identify program progress.
Manages operations using quality improvement tools.
Acts as a liaison between local agencies and program operations.
Interprets program guidelines, policies, and procedures.
Participates in quality improvement efforts by assisting with adjustments and promoting program innovation.
Helps establish and implement clinic goals, objectives, policies, procedures, and systems.
Maintains confidentiality and HIPAA compliance.
Performs related duties and fulfills responsibilities as required.

Requirements

Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer.
Information regarding employment history may be needed for employment verification.
The selected applicant is subject to a pre-employment background check.
A history of conviction may not automatically disqualify an applicant and will be considered on a case-by-case basis after individualized assessment.
If required, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
Must have basic PC skills including Microsoft Windows, Outlook, Word, and Excel.
Understands the importance of maintaining confidentiality under HIPAA standards.
Must have the ability to exercise a high degree of diplomacy and tact.
Excellent customer service and interpersonal communication skills.
Cultural sensitivity and demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English.
Ability to work well under pressure and with minimal supervision.
Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crisis, or those resistant of or negative toward organizations.
Ability to apply time management practices to prioritize, schedule, and complete work effectively.
Ability to work on multiple tasks or parts of tasks simultaneously.
Must be able to work productively with other departments and employees.
Ability to work with professionals from various partners and organizations.
Available 40 hours a week, with flexibility to work some evenings and weekends.
Ability to successfully manage conflict and negotiate “win-win” solutions.
Must be able to multi-task, prioritize activities, and manage time effectively.
Exceptional follow-through on tasks and assignments.
High school diploma or equivalent.
2+ years of full-time work/volunteer experience serving diverse populations, including LGBTQIA communities and communities of color (4+ years of part-time work/volunteer experience may be considered).
Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving.
Proficient using computer software applications, such as Microsoft Word, Outlook, and Excel.
Strong written and verbal communication abilities.
Bilingual (English/Spanish).

Skills

Microsoft Windows
Microsoft Outlook
Microsoft Word
Microsoft Excel
HIPAA compliance
Diplomacy
Tact
Customer service
Interpersonal communication
Cultural sensitivity
Verbal communication
Written communication
Time management
Conflict management
Negotiation
Multi-tasking
Prioritization
Follow-through
HIV counseling and testing
Case management
Insurance navigation
Appointment scheduling
Trauma-informed approach
Substance use issues
Harm reduction
Homelessness issues
Mental health issues
LGBTQIA+ communities
Phlebotomy (or willingness to be trained)

Location

South Austin, Texas
Virtual care services available to all residents across Texas

Work Type

On-site
Virtual

Experience Level

2+ years of full-time work/volunteer experience serving diverse populations
4+ years of part-time work/volunteer experience serving diverse populations
1+ year(s) of direct experience with HIV counseling and testing and/or case management (Preferred)
4 years of relevant work experience (in lieu of Bachelor's degree)
Experience in healthcare (Preferred)
Experience with LGBTQIA+ and/or other marginalized communities (Strong plus)

Education Level

High school diploma or equivalent
Bachelor’s degree in a social science or public health discipline (Preferred)
Two-year degree with licensure (in lieu of Bachelor's degree)

Salary/Compensations

Starting hourly rate of $24.30

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short-Term & Long-Term Disability
Training & Development
Parental Leave
Longevity Pay

About the Company

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV.
Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas.
Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state.
Read more about THA here: http://texashealthaction.org.

Equal Opportunity

Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.