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About the Role

Point is establishing a new AI Enablement function, which this leader will manage alongside DevOps and platform practices. This role involves overseeing the reliability, delivery, and cloud foundations essential for a lending business, while also building a central hub to partner with corporate functions and operations for AI-driven automation and augmentation. The position offers a unique opportunity to define how the company adopts AI across its daily operations.

Responsibilities

Lead the infrastructure platform and shared-services organization, driving key initiatives across SRE and infrastructure.
Own reliability, CI/CD, infrastructure-as-code (Terraform), cloud platforms (AWS, GCP, Azure), containerization (Docker, Kubernetes), release tooling, and observability, including incident management and security/compliance (SOC 2).
Establish and manage AI Enablement as the central hub, including the sanctioned platform, guardrails, reusable components, and core builds.
Collaborate with corporate functions and Operations to identify high-value workflows and design agentic AI solutions (LLM-based agents, tool calling, RAG, orchestration, and n8n / Zapier / custom integrations).
Partner closely with IT and Security to ensure enablement is safe and compliant, covering sanctioned tooling, access, and data-handling for sensitive functions.
Drive adoption of team-shipped solutions by defining success metrics, baselining, and measuring impact (e.g., capacity reclaimed, cycle time, cost per loan, stickiness).
Define multi-quarter roadmaps aligned with measurable business outcomes.
Stay updated on AI and automation advancements, adjusting the roadmap based on user feedback and new technical capabilities.
Set technical and quality standards through architecture guidance and review.

Requirements

10+ years in DevOps, platform, SRE, or infrastructure engineering with strong technical depth.
3+ years leading and growing engineering teams, including hiring, mentoring, and performance management.
Demonstrated experience shipping AI automations to production, including LLM agents, tool calling, RAG, and workflow orchestration.
A track record of tying automation or platform work to quantifiable business outcomes.
Production proficiency with infrastructure-as-code (Terraform), CI/CD, containerization (Docker, Kubernetes), and at least one major cloud (AWS, GCP, or Azure).
Strong observability and incident-management practice (Grafana, Datadog/NewRelic, or PagerDuty).
Technical fluency to guide and review engineering and automation work (e.g., Python or equivalent).
Excellent cross-functional communication skills, with the ability to build trust with non-engineering stakeholders like Legal, Compliance, Finance, and Operations.
Experience building a new function or team from scratch in a high-growth, high-ambiguity environment.
Experience in Fintech or other regulated industries, with familiarity in PII handling and SOC 2.
Experience with process improvement or RPA partnership.
Knowledge of lending or mortgage operations.

Skills

DevOps
Platform Engineering
SRE
Infrastructure Engineering
AI Enablement
AI Automations
LLM Agents
Tool Calling
RAG
Workflow Orchestration
Infrastructure-as-Code (Terraform)
CI/CD
Containerization (Docker, Kubernetes)
Cloud Platforms (AWS, GCP, Azure)
Observability
Incident Management
Python

Location

Remote (U.S.)
Palo Alto, CA (Hybrid)

Work Type

Hybrid
Remote

Experience Level

10+ years in DevOps, platform, SRE, or infrastructure engineering
3+ years leading and growing engineering teams

Salary/Compensations

$269,800 - $298,200 (San Francisco Bay Area)

Benefits

Generous health benefits (medical, dental, vision, FSA, HSA)
Unlimited paid time off
10 company holidays
Fully paid parental leave (up to 100% base pay, plus additional weeks)
4 weeks paid transition time after parental leave
Meaningful equity
401K retirement plans
Guaranteed life insurance
Short- and long-term disability coverage
Monthly stipends for internet, mobile plans, and wellness perks
One-time home office reimbursement
Company-provided equipment (MacBook and monitor)

About the Company

Point's mission is to make homeownership more valuable and accessible, helping homeowners access wealth and achieve financial flexibility.
The company has raised over $175M from investors including Andreessen Horowitz, WestCap, Greylock, and Prudential.
Point is building a category-defining company in home equity, with a 4.7 Trustpilot rating and an A+ from the BBB, serving over 20,000 customers.
Point is a Certified Great Place to Work and recognized on the Fortune Best Workplaces list.
The company fosters a remote-first culture with genuine connection through virtual collaboration and team gatherings.

Equal Opportunity

Point is proud to be an equal-opportunity employer, providing employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.
The company believes a diverse team creates more innovative products, provides better customer service, and fosters growth and learning.