Foodservice Technician
Tech-24 A Commercial Food Service Repair Company Inc · Austin, TX, US
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About the Role
As part of the UST team and broader Tech24 network, the Foodservice (Hot-Side) Technician is responsible for diagnosing, maintaining, and repairing commercial cooking equipment at customer locations. This role requires strong troubleshooting ability, mechanical aptitude, and a commitment to delivering excellent customer service. Technicians work independently in the field, ensuring kitchen equipment operates safely and efficiently to minimize downtime and support business continuity.
Responsibilities
- Diagnose, troubleshoot, and repair commercial cooking equipment (ovens, fryers, steamers, griddles, warmers, etc.)
- Perform preventative maintenance to ensure safe efficient equipment operations
- Test components and verify proper operation after repairs
- Accurately document service calls, parts used, labor hours, and customer interactions in company system
- Clearly communicate repair status, recommendations, and timelines to customers
- Manage truck inventory to ensure proper parts and tools are stocked
- Respond to service calls in a timely and professional manner
- Represent the company with professionalism while delivering high-quality customer service
- Follow all safety regulations and company policies
- Participate in ongoing technical training and professional development opportunities
- Participate in on-call rotation as assigned
Requirements
- Valid driver’s license with a clean driving record required
- Strong gas and/or electric troubleshooting experience
- Solid understanding of mechanical systems and electrical components
- Excellent customer service and communication skills
- Ability to work independently with minimal supervision
- Ability to lift up to 50+ lbs. and work in varying indoor / outdoor conditions
- Ability to climb ladders, work from heights, and crawl in tight quarters
- Own industry standard hand tools
- Willingness to participate in an on-call rotation as needed
Skills
- Troubleshooting
- Mechanical aptitude
- Customer service
- Communication
- Gas troubleshooting
- Electric troubleshooting
- Mechanical systems
- Electrical components
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 3+ years of commercial cooking equipment repair experience preferred
Salary/Compensations
- $35-$42
Benefits
- Weekly Pay
- Company vehicle, gas card, uniforms, and phone provided
- Generous paid time off
- Paid holidays
- Your birthday off
- Medical, dental, vision, and short-term disability coverage
- Company-Paid Long-term disability and basic life insurance
- Comprehensive training opportunities
- 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP)
About the Company
- At Tech24, we invest in our technicians so you can focus on what you do best.
- For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
Equal Opportunity
- Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.