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About the Role
The Service Desk Representative is a high-profile customer service position responsible for delivering exceptional member experiences, contributing to member retention, and supporting new membership sales. This role acts as the first point of contact, creating a friendly and welcoming environment while serving as a resource for member needs.
Responsibilities
- Greet members and guests enthusiastically and efficiently handle the check-in process.
- Answer telephone and field calls.
- Schedule services appointments and take reservations in person or by phone.
- Assist members with purchases of retail goods and club services.
- Present membership information to prospective members and refer them to the Member Sales Department.
- Be knowledgeable about all programs and activities offered throughout the center.
- Promote club services and activities.
- Assist with keeping the club well stocked and clean.
- Manage inventory of food items and locker/laundry services.
- Maintain communication log and lost & found ledger.
- Handle member injury and illness incident reporting.
- Administer emergency care to members and guests.
- Collaborate with all other departments.
- Attend Active Wellness site meetings and trainings.
- Handle injury, illness, and security incident reporting.
Requirements
- Previous health club personal training experience is a plus.
- Previous experience with Member Management System, Mindbody, is a plus.
- Basic accounting skills.
- Customer service skills.
- Results oriented.
- Basic computer skills.
- Ability to multitask.
- Commitment to the fitness industry.
- Must be detail-oriented, organized, and highly responsive.
- Strong verbal communication skills.
- Ability to take responsibility for the health and safety of others.
- Ability to stand for several hours in a shift.
- Ability to lift 25 lbs.
- Must follow OSHA and Active Wellness safety standards.
Skills
- Customer service
- Results oriented
- Basic computer skills
- Ability to multitask
- Commitment to the fitness industry
- Detail-oriented
- Organized
- Highly responsive
- Strong verbal communication skills
- AED/CPR/First Aid Certified
Location
- San Francisco, CA
Work Type
- Part Time
- Onsite
Experience Level
- Experience with Member Management System, Mindbody, is a plus
- Previous health club personal training experience is a plus
Education Level
- Minimum GED/High School Diploma or equivalent
Salary/Compensations
- $21.00 - $23.00 Hourly
Benefits
- Health, Dental and Vision Insurance (Full Time)
- Health Flexible Spending Account (Full Time)
- Paid Time Off (Full Time)
- Parking & Transit Flexible Spending Accounts
- 401(k) (Eligible after 1 year of service + 1000 work hours)
- Legal Support Plan
- Employee Assistance Program & Mental Health Support Service
- Complimentary Club Membership and Discounts on Active Products (where applicable)
About the Company
- Active Wellness LLC is an equal opportunity employer.
Equal Opportunity
- Active Wellness LLC is an equal opportunity employer.