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About the Role
The Director of Social Services ensures quality care and oversees clinical and social services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources to meet the physical, emotional, and social needs of clients. The Director provides supervision to the Intake Services and Case Management Teams and collaborates with the Program Director on outcomes.
Responsibilities
- Assist the Program Director with program administration.
- Provide and ensure delivery of quality services through direct supervision of Case Managers, Housing Specialists, Employment Specialists, and a Case Manager Supervisor.
- Coordinate case management services, including social service intake, assessments, independent living plans, and case conferences.
- Facilitate interdepartmental communication and conduct staff meetings.
- Attend meetings with funders or outside agencies.
- Connect with community leaders to build connections, gain support, and troubleshoot issues.
- Report significant events and monitoring events to the Program Director.
- Liaise with medical, psychiatric, employment, and community providers to ensure appropriate service delivery.
- Develop program content for client needs in housing, substance abuse, mental health, and employment.
- Plan and organize program activities to meet contract and performance goals.
- Assist the Program Director with monthly deliverables.
- Ensure compliance with organizational policies and legal regulations through meticulous documentation.
- Review and analyze program and client data for program improvements.
- Communicate with peers at other AAPCI Shelters on client progress and best practices.
- Set realistic performance goals for reporting staff.
- Ensure housing and performance outcomes are met.
- Identify changing program needs and gaps to develop new services.
- Conduct internal file reviews and implement Quality Assurance measures.
- Conduct and document one-on-one supervision of direct reporting staff.
- Develop and implement crisis prevention/intervention strategies.
- Organize onsite and offsite training opportunities for staff development.
- Report all incidents that may subject AAPCI to liability to the Program Director.
- Assist in the review and submission of incident reports.
- Provide oversight to the facility and programs in the absence of the Program Director.
- Perform other duties assigned by the Program Director.
Requirements
- Master’s Degree in a relevant field with a minimum of 3-4 years of experience servicing homeless individuals/families, mental health, substance abuse, or senior-level shelter administration.
- OR Bachelor Degree with 5-7+ years of experience servicing homeless individuals/families, mental health, substance abuse, or senior level shelter administration.
- At least 3-5 years of documented progressive managerial experience.
- Supervisory experience of at least 3-5 years, strongly preferred.
- Experience working with the NYC Department of Homeless Services and DHS CARES system is preferred.
- Previous experience with case management, job development, and/or adult education.
- Previous experience creating and delivering impactful service plans for shelter residents.
- Excellent communication skills.
- Professional demeanor.
- Sound judgment.
- Strong organizational skills.
- Willingness to work collaboratively.
- Capacity to work independently.
Skills
- Case Management
- Housing Specialist
- Employment Specialist
- Social Services
- Program Administration
- Client Needs Assessment
- Service Plan Development
- Interdepartmental Communication
- Community Outreach
- Data Analysis
- Quality Assurance
- Staff Supervision
- Crisis Intervention
- Training Development
Location
- Brooklyn, NY 11206
Work Type
- Full-time
Experience Level
- 3-4 years (with Master's)
- 5-7+ years (with Bachelor's)
- 3-5 years managerial
- 3-5 years supervisory (preferred)
Education Level
- Master's Degree
- Bachelor Degree
Salary/Compensations
- $90,181.92 - $93,170.74
Benefits
- Medical (including prescription coverage)
- Dental
- Vision
- Commuter Benefits
- Employee Assistance Program
- Paid Holidays
- Annual Paid Time Off (23 days)
- Life Insurance
- Long Term Disability
- Retirement Benefits Plan (403B)
- Potential for Public Service Loan Forgiveness (PSLF)
About the Company
- AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants.
Equal Opportunity
- AAPCI is committed to providing Equal Employment Opportunity to all qualified applicants without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.