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About the Role
Uptop, a rapidly growing rewards infrastructure platform, is seeking an Account Manager to own the end-to-end partner experience. This role involves driving program design, coordinating launches, and managing ongoing relationships for loyalty programs, acting as the core interface between Rain and its partners.
Responsibilities
- Own the post-sale relationship for a portfolio of loyalty and rewards partners, from kickoff through launch and ongoing growth.
- Translate signed deals into concrete programs, including earn structures, redemption catalogs, offer strategy, funding models, and success metrics.
- Manage launches as a project manager, developing plans, driving timelines, resolving blockers, and ensuring stakeholder accountability.
- Serve as the single point of contact for partner teams, coordinating internally across Product, Engineering, BD, Compliance, and Marketing.
- Lead recurring business reviews to report on program performance, surface insights, and recommend improvements.
- Identify and surface expansion opportunities within accounts for the Business Development team.
- Maintain accurate account documentation, launch trackers, and internal reporting.
- Relay partner feedback to Rain and advocate for roadmap changes to streamline future launches.
Requirements
- 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management.
- Proven track record of managing complex, multi-stakeholder programs to deadlines with ownership of outcomes.
- Exceptional attention to detail.
- Outstanding written and verbal communication skills.
- Ability to build relationships with partner teams.
- Comfort operating with ambiguity and building processes.
- Strong commercial instincts and understanding of partner value.
- Fluency with CRM, project tracking tools, and spreadsheets.
- Comfort analyzing data to answer questions.
Skills
- Account Management
- Customer Success
- Implementation
- Partner Management
- Program Management
- Project Management
- Relationship Building
- CRM
- Data Analysis
Location
- New York City
Work Type
- Flexible working
- Work from home
- Office
- Hybrid
Experience Level
- 3-7 years
Benefits
- Unlimited time off (minimum 10 days required)
- Flexible working environment
- Stipend for home workspace setup
- 95% coverage for health, dental, and vision plans (US)
- 90% coverage for dependents' health, dental, and vision plans (US)
- 100% company-subsidized life insurance plan (US)
- 401(k) with a 4% company match
- Equity plan
- Monthly stipend for health and wellness spending
- In-office meals (DoorDash credit)
- Team summits (domestic and international offsites)
About the Company
- Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents.
- Our technology enables partners to move, store, and use stablecoins instantly and compliantly through various financial products.
- As a Visa and Mastercard Principal Member, Rain issues cards accepted globally.
- Rain's infrastructure is trusted by over 100 organizations worldwide, facilitating secure, scalable, and instant global money movement.
- The company is a hypergrowth, venture-backed firm with significant investor backing and a recent $250M Series C funding round.
- Rain operates with an ethos of moving fast, thinking globally, and fostering an agile, international team culture.