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About the Role
Lime is seeking a Community Growth Manager for a 12-month fixed-term role to drive courier growth and community health in Sydney. This field-based position focuses on acquiring, activating, and retaining delivery couriers, promoting rack adoption, and achieving regional revenue goals through hands-on market engagement.
Responsibilities
- Own and execute the regional growth plan, with accountability for agreed revenue, customer growth, activation, retention, and rack-adoption goals.
- Recruit and onboard delivery couriers, explain the Commercial Delivery offer, and help new customers become active successfully.
- Coordinate and personally support rack distribution, delivery and pickup logistics, inventory tracking, and practical guidance on rack use.
- Meet couriers in the field at delivery hubs, ghost kitchens, community gathering points, and other high-potential locations.
- Build relationships with local restaurants, ghost kitchens, delivery partners, community organizations, and other partners that can help the program grow.
- Plan and run community events, field activations, referral initiatives, promotions, and educational sessions.
- Maintain an active presence in approved community channels, answer local questions, and connect customers to the Customer Success team when an issue requires centralized support.
- Identify barriers to adoption and promising locations for racks, battery swaps, or other program infrastructure.
- Gather structured feedback from couriers and partners and turn it into clear recommendations for Product, Operations, and the broader Commercial Delivery team.
- Track regional performance, explain progress and risks, and adjust field plans based on data and direct community insight.
Requirements
- Demonstrated experience in field growth, community engagement, partnerships, local operations, field marketing, or a similarly hands-on role.
- Comfort spending substantial time in the field, traveling locally, and taking an active role in rack distribution and event logistics.
- A commercial and data-informed mindset, with the motivation to own measurable regional revenue and growth outcomes.
- Strong relationship-building skills and the credibility to earn trust with delivery couriers and local partners.
- Excellent organization across events, inventory, follow-ups, community communications, and multiple active workstreams.
- A practical, entrepreneurial working style and the ability to operate independently in an early-stage program.
- Clear written and verbal communication, with professional fluency in English.
Skills
- Field growth
- Community engagement
- Partnerships
- Local operations
- Field marketing
- Commercial mindset
- Data-informed decision making
- Relationship building
- Organization
- Entrepreneurial working style
- Independent operation
- Written communication
- Verbal communication
- Professional fluency in English
- Mandarin (preferred)
- Delivery courier experience (preferred)
- Micromobility experience (preferred)
- Restaurant industry experience (preferred)
- Last-mile delivery experience (preferred)
Location
- Sydney
Work Type
- Field-based
- Fixed-term
Experience Level
- Demonstrated experience
About the Company
- Lime is the largest global shared micromobility business on a mission to build a future where transportation is shared, affordable and carbon-free.
- Lime has powered more than one billion rides in close to 30 countries across five continents.
- Commercial Delivery is an early-stage Lime product built for delivery couriers using Lime’s shared light electric vehicle fleet.
Equal Opportunity
- Lime is proud to be an Equal Opportunity Employer.
- We believe different perspectives help us grow and achieve more.
- We’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.
- If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.