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About the Role

The Manager, Credential Management Professional Services & Pre-Sales Engineering provides leadership for a team supporting Credential Management’s Identity and Credential Management, PKI, Authentication, and Access Control solutions. This role aligns technical sales engagement, solution architecture, and implementation services to drive revenue growth, customer satisfaction, and successful business outcomes. The position serves as a trusted advisor throughout the customer lifecycle, partnering with various internal teams to ensure successful delivery of HID solutions across multiple markets.

Responsibilities

Lead, coach, develop, and retain a high-performing Credential Management Professional Services and Pre-Sales Engineering team, establishing clear performance objectives and accountability.
Achieve Credential Management sales revenue, bookings, customer retention, and growth objectives through effective leadership.
Direct the delivery of implementation, integration, migration, training, consulting, architecture review, and solution validation services, ensuring consistent execution and successful customer outcomes.
Partner closely with Sales leadership to establish governance frameworks, scalable delivery systems, and technical advisory for high-impact customer engagements.
Serve as the senior escalation point for complex and strategic customer, technical, and delivery matters.
Provide strategic leadership and technical guidance across identity and security solutions.
Lead Credential Management operational planning activities including workforce planning, forecasting, resource allocation, capacity management, skills development, and performance reporting.
Partner with sales leadership to drive technical sales strategy, customer adoption, and business growth initiatives.
Collaborate with Product Management, Engineering, Customer Support, Customer Success, Marketing, and other stakeholders to translate customer requirements and market insights into product improvements and strategic growth initiatives.
Support customer engagements, architecture discussions, partner meetings, executive briefings, and strategic account activities requiring technical leadership.
Establish and drive scalable standards for project governance, delivery methodologies, quality management, risk mitigation, service excellence, customer satisfaction, and continuous improvement.
Monitor and evaluate industry trends, security standards, regulatory requirements, and emerging technologies.
Provide operational input, workforce planning recommendations, customer feedback, and resource forecasts to support leadership planning activities.
Contribute to Credential Management business planning, organizational development, and go-to-market strategies.

Requirements

Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related discipline.
7+ years of experience in cybersecurity, identity and access management, enterprise software, or security technology industries.
5+ years leading customer-facing technical teams within cybersecurity, identity management, enterprise software, or related technology domains.
Experience leading Professional Services, Solution Architecture, Technical Consulting, or Pre-Sales Engineering teams.
Proven success supporting enterprise and government customers.
Strong expertise in Identity and Access Management (IAM), Public Key Infrastructure (PKI), Credential Management Systems, Physical Access Control Systems (PACS), Multi-Factor Authentication (MFA), cloud security, digital certificates, enterprise integrations, and cybersecurity frameworks.
Demonstrated leadership, coaching, team development, and stakeholder management capabilities.
Strong customer-facing communication, presentation, consulting, and relationship-building skills.
Ability to manage complex technical and business initiatives across multiple stakeholders and functions.
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and related business tools.
MBA or advanced technical degree is preferred.
Professional certifications such as CISSP, CISM, CCSP, PMP, ITIL, Microsoft Security, CIAM, PKI, Digital Identity, or related certifications is preferred.
Experience supporting large-scale identity, cybersecurity, or credential management deployments in regulated industries is preferred.
Applicants must be currently and legally authorized to reside and work in the hiring country.
HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
International relocation or remote work arrangements outside of the hiring country will not be considered.

Skills

Identity and Access Management (IAM)
Public Key Infrastructure (PKI)
Credential Management Systems
Physical Access Control Systems (PACS)
Multi-Factor Authentication (MFA)
Cloud Security
Digital Certificates
Enterprise Integrations
Cybersecurity Frameworks
Leadership
Coaching
Team Development
Stakeholder Management
Customer-facing communication
Presentation
Consulting
Relationship-building
Microsoft Office Suite (Word, Excel, PowerPoint)

Location

Remote, US (East Coast)

Work Type

Remote
Full-time

Experience Level

7+ years of experience in cybersecurity, identity and access management, enterprise software, or security technology industries
5+ years leading customer-facing technical teams

Education Level

Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related discipline
MBA or advanced technical degree is preferred

Salary/Compensations

Base salary in the United States is $160,000 to $200,000
OTE is up to $250,000

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
Extensive career development opportunities and resources to maximize your potential

About the Company

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
A high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
HID Global IAM products protect more than 85 million user identities.
HID Global Identity and Access Management Solutions products protect more than 85 million user identities.
At HID Global, we understand that no person, device, or workplace can go unprotected.
This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.
Part of the ASSA ABLOY Group, the global leader in access solutions.
63,000 colleagues in more than 70 different countries.

Equal Opportunity

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.
If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.