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About the Role

Interac connects Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection. As the backbone of Canada’s financial ecosystem, Interac facilitates millions of transactions daily. The Infrastructure Engineering, Lead role will oversee both physical and virtual components of the organization’s IT landscape, including hardware, servers, networks, and software environments.

Responsibilities

Collaborate with Architecture, Platform Engineering, and Dev-Sec-Ops teams to develop and execute a consistent, secure, and robust infrastructure and platform supporting all product lines and services.
Provide technical leadership for robust solution design, ensuring designs reflect best practices for scalability, availability, security, performance, and cost efficiency.
Manage operating systems and system software for currency and stability in platforms (e.g., RHEL, Windows, Ubuntu).
Oversee monitoring and capacity management of all infrastructure and software platforms.
Ensure high availability to meet Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems.
Manage vendor relationships to ensure services or products align with specified requirements and that vendor support commitments are met.
Support the definition, evolution, and operational maturity of domain-specific services and offerings, contributing to service roadmaps and technical controls.
Guide OpenShift cluster design and ingress/egress patterns across border/DMZ zones.
Define connectivity and segmentation for API ingress, messaging backbones, and data tiers; document blast-radius limits and east-west controls.
Aid in the implementation of automation for processes and procedures wherever feasible.
Review, build, and maintain technical documentation and operating manuals for physical and logical environments.
Ensure the integrity of fundamental infrastructure operations (availability, monitoring, backup/recovery, capacity) to support Disaster Recovery (DR) and Business Continuity Plans (BCP).
Quickly learn new technologies and take ownership of new challenges and responsibilities.
Set DR strategy and test plans, ensuring RPO/RTO objectives are consistently met.
Partner with Security on architecture decisions and with Program/Operations on acceptance criteria for go-live.
Participate in annual or biennial MSA and ISO audits related to information technology, including evidence gathering and reporting.
Contribute to improving resiliency, reliability, and maintainability of infrastructure platforms.
Assist with troubleshooting complex domain-specific infrastructure issues and support root cause analysis efforts.
Help ensure the quality, accuracy, and completeness of engineering documentation, runbooks, and operational readiness materials.
Provide guidance, coaching, and technical mentorship to members of the Platform and Infrastructure Engineering team.

Requirements

A Bachelor’s degree in Computer Science/IT and/or 8+ years of equivalent IT working experience.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Excellent analytical and problem-solving skills.
Strong interpersonal, customer service, and technical support skills.
Experience managing vendor relationships, service, and support contracts.
Ability to thrive in strict change-controlled and process-driven environments.
Knowledge of and experience with Agile practices.
7+ years of hands-on engineering experience within one or more infrastructure domains.
Proven ability to deliver complex infrastructure projects in an enterprise environment.
Strong knowledge of infrastructure architecture patterns, security principles, and operational best practices.
Experience collaborating with cross-functional teams (architecture, operations, security, product/platform engineering).
Strong analytical, problem-solving, and communication skills.
Experience contributing to infrastructure service roadmaps, standards, and engineering frameworks.
Familiarity with modern automation, observability, and Infrastructure-as-Code practices.
Demonstrated experience mentoring or developing technical talent.
Experience with Next Generation Firewalls (e.g., Palo Alto Networks).
Experience with Dell and Cisco switches and routers.
Knowledge of backup technologies (e.g., Veeam, PPDM/Data Domain).
Extensive experience with cloud solutions (e.g., Azure, Azure Stack Hub, AWS, GCP).
Knowledge of DevSecOps Tools (e.g., Jira, Confluence, GitHub, SonarQube, Artifactory); user management, site creation, project creation, and workflows.
Knowledge of scripting and automation using BASH, Perl, Python, PowerShell, Terraform, and Ansible.
Curiosity and analytical thinking to solve technology, process, or procedural challenges in a team environment.
Successful candidates will be required to complete background checks, which may include Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Skills

Infrastructure Engineering
Technical Leadership
Solution Design
Operating Systems (RHEL, Windows, Ubuntu)
Monitoring and Capacity Management
High Availability
Vendor Management
Service Roadmaps
OpenShift Cluster Design
API Ingress
Messaging Backbones
Data Tiers
Automation
Technical Documentation
Disaster Recovery (DR)
Business Continuity Plans (BCP)
Security Architecture
Identity Management
Privileged Access Management (PAM)
Secrets Management
Web Application Firewall (WAF)
Resiliency
Reliability
Maintainability
Root Cause Analysis
Runbooks
Mentorship
Agile Practices
Next Generation Firewalls (Palo Alto Networks)
Dell Switches and Routers
Cisco Switches and Routers
Backup Technologies (Veeam, PPDM/Data Domain)
Cloud Solutions (Azure, Azure Stack Hub, AWS, GCP)
DevSecOps Tools (Jira, Confluence, GitHub, SonarQube, Artifactory)
Scripting and Automation (BASH, Perl, Python, PowerShell, Terraform, Ansible)

Location

Canada

Work Type

Full-time
Hybrid

Experience Level

8+ years of equivalent IT working experience
7+ years of hands-on engineering experience

Education Level

Bachelor’s degree in Computer Science/IT

Salary/Compensations

$115,000 - $125,000
Eligible for short-term incentive plan

Benefits

Generous vacation and wellness days
Comprehensive employer-paid benefits coverage
Market-leading employer-funded RRSP program
Access to a free and confidential 24/7 employee & family assistance program
Pregnancy and parental leave top-up
Charitable donation matching with United Way

About the Company

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
Investing in the Future – Help us unlock digital prosperity for all Canadians.
Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Equal Opportunity

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.