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About the Role
ACV is seeking a high-impact Senior Manager, Enterprise Accounts to partner with leading automotive dealer groups and drive measurable improvements in inventory performance, vehicle acquisition, and retail and wholesale strategy. The SEAM will operate as a strategic advisor to major dealer group executives and dealership operators, helping them run a more profitable used vehicle business by leveraging the full ACV ecosystem. This role also manages, mentors, and develops an area team of Account Managers, ensuring consistent execution and performance across accounts.
Responsibilities
- Serve as the primary owner for major dealer group relationships, acting as a strategic advisor on inventory, acquisition, pricing, merchandising, and profitability.
- Build trusted partnerships with Dealer Principals, General Managers, Used Car Directors, and Regional/Platform VPs.
- Develop and execute short- and long-term account growth strategies.
- Drive inventory performance improvements, including group inventory optimization, retail pricing, merchandising, vehicle appraisal, inventory turn, days to sale, pricing discipline, and aging management.
- Translate ACV data and insights into actionable dealership strategies and conduct root-cause analyses for underperforming inventory.
- Coach dealership teams to improve execution and accountability.
- Expand dealer acquisition strategies through ACV ClearCar and ACV Viper, identifying gaps and implementing action planning to improve sourcing efficiency.
- Optimize dealer wholesale remarketing strategies and increase ACV’s share of dealer wholesale volume.
- Drive adoption of ACV tools across dealership operations and deliver in-store training, virtual sessions, and performance reviews.
- Lead Quarterly Business Reviews (QBRs) and executive check-ins, presenting insights on inventory performance, acquisition effectiveness, platform utilization, and profitability opportunities.
- Lead, coach, and develop an area team of Account Managers through 1:1s, ride-alongs, performance and pipeline reviews, and targeted development plans.
- Identify and execute account expansion opportunities, partnering with ACV Enterprise and Field Sales teams to drive product adoption, market rooftop expansion, and increased platform utilization.
- Own renewal strategy and customer retention, acting as an escalation point for data integrations, platform issues, and operational disruptions.
- Maintain accurate CRM (Salesforce) records, tracking account performance, growth opportunities, and risk indicators, delivering insights to leadership.
- Perform additional duties as assigned.
Requirements
- Ability to read, write, speak and understand English.
- 5+ years in automotive account management or related enterprise role.
- 6+ years experience in leadership.
- Strong understanding of automotive dealership operations, with an emphasis on used vehicle focus preferred.
- Experience managing enterprise or multi-location accounts.
- Proven ability to consult with senior dealership leadership and translate data into actionable strategies.
- Experience leading, coaching, and mentoring teams.
- Strong analytical, communication, and presentation skills.
- Experience with internal CRM tools (Salesforce preferred).
Skills
- Inventory management
- Vehicle acquisition
- Retail strategy
- Wholesale strategy
- Strategic advising
- Salesforce CRM
Location
- Hybrid
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- Senior
- Manager
Education Level
- Bachelor's degree or equivalent experience in business, automotive, or related field.
Salary/Compensations
- $60,000 (variable target)
Benefits
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities
About the Company
- ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry.
- ACV Auctions Inc. (ACV) has applied innovation and user-designed, data driven applications and solutions.
- We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable.
- We are disruptors of the industry and we want you to join us on our journey.
- At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates.
Equal Opportunity
- No immigration or work visa sponsorship provided for this position.