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About the Role
The Case Associate is an intermediate-level direct care staff member responsible for supporting residents in Jewish Board supported housing programs, enabling them to live as independently as possible within the community.
Responsibilities
- Provide services to residents within program regulations and agency mission.
- Evaluate and assess independent living skills and support residents in meeting individual goals.
- Advocate on behalf of residents with other service providers.
- Link residents to community-based treatment and collaborate with other service providers when coordinating services.
- Practice person-centered and collaborative service planning with residents.
- Ensure service plans are completed and signed by residents according to regulatory guidelines and standards.
- Interpret and explain agency policies and procedures to residents.
- Support residents toward medication management independence.
- Conduct monthly unit/apartment inspections.
- Provide resident escorts to appointments as needed.
- Assist residents with moving, carrying groceries, laundry, and other household items.
- Participate in regular staff meetings and trainings.
- Travel to off-site meetings and trainings as requested.
- Participate in planning and execution of special and holiday events.
- Complete regular and timely documentation of all resident interactions, including progress and informational notes.
- Ensure progress notes meet monthly billing documentation requirements.
- File incident reports as appropriate.
- Facilitate monthly roommate meetings when appropriate.
Requirements
- Understanding of how mental illness, substance use disorders, or trauma can affect individuals.
- Experience working with individuals living with serious mental illness, substance use disorders, or trauma.
- Knowledge of local and state health and human service systems and their navigation.
- Understanding of the demanding processes of stabilization and recovery.
- Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
- Compassion and respect for vulnerable individuals.
- Openness to approaching work through an anti-racist lens and engaging in continuous learning.
- Ability to stay calm in stressful situations.
- Patience and empathy for individuals on their journey to recovery.
- Familiarity with Microsoft Office suite (Excel, Word, PowerPoint).
- Ability and willingness to learn new systems and application software.
- Ability to travel to visit residents in apartments or escort residents in the community.
- Willingness to drive an agency van.
- Ability to lift 25 pounds.
- Ability to manage stairs in walk-up buildings.
Skills
- Clear and concise verbal and written communication.
- Active listening.
- Respectful engagement with residents.
- Self-sufficiency and initiative.
- Independent task completion.
- Contribution to organizational mission and team goals.
- Pursuit of professional development.
- Cultural sensitivity.
- Professional and respectful interaction with colleagues and residents.
- Objective situation analysis.
- Independent problem research and generation.
- Attention to detail.
- Adherence to standard operating procedures.
- High-quality work production.
- Collaborative teamwork.
- Acceptance of constructive feedback.
- Effective time management.
- Respect for deadlines.
- Prioritization of multiple, emerging, and complex demands.
- Flexibility.
- Identification of potential crisis situations.
- Calmness during a crisis.
- Crisis de-escalation skills.
- Good judgment.
- Risk management.
- Ensuring resident safety.
- Recognizing and acting on situations requiring supervisor intervention.
Location
- Community based
Work Type
- Full-time
Experience Level
- Intermediate level
Education Level
- AA degree and two years of experience in a community mental health setting
- HS/HSE degree and at least five (5) years of experience in a community mental health setting
About the Company
- The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers annually.
- Serves infants, families, children, teens, and adults.
- Employs and serves people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations.
- Committed to building diverse, equitable, and inclusive teams.
Equal Opportunity
- An equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.
- Strongly encourage candidates from historically marginalized backgrounds to apply.