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About the Role
This role is based in Tokyo, Japan, leading operational readiness across RHAELM's Japan data centre portfolio. As Head of Data Centre Operations, you will own the operational readiness and in-life running of RHAELM's data centre portfolio, ensuring every facility transitions cleanly from construction handover into safe, resilient, always-on operation. You will build and lead the operations function from the ground up, setting the standards, governance, and team structure that keep our critical infrastructure available, secure, and compliant as the estate scales across new markets.
Responsibilities
- Own end-to-end operational readiness for new and existing data centres, from construction handover through to steady-state running
- Lead critical facilities operations across power, cooling, BMS, fire and life safety, and physical security, ensuring continuous uptime
- Build and lead the operations team, including shift structures, escalation paths, and vendor-managed service arrangements
- Own SLAs, KPIs, and reporting for facility availability, PUE, incident response, and maintenance compliance
- Direct preventive and corrective maintenance programmes across all M&E and critical systems
- Manage relationships with FM providers, equipment vendors, and utility partners across all markets
- Ensure compliance with Uptime Institute Tier standards, ISO 27001/9001, and relevant local regulatory requirements
- Own major incident management, root cause analysis, and continuous improvement of operational procedures
- Partner with Commissioning, Design, and Project Management teams to embed operability and maintainability into new builds
Requirements
- Extensive experience leading data centre or critical facilities operations at scale, ideally across multiple sites
- Proven track record building or scaling an operations function, including team and process design
- Deep understanding of M&E systems, BMS/EPMS, and Tier III/IV operational requirements
- Experience managing facilities through construction handover and into live operation
- Track record of managing FM and vendor contracts, budgets, and SLAs
- Experience operating within Japan's construction, engineering, or regulatory market context advantageous
Skills
- Strong technical grounding across electrical, mechanical, and controls systems in a mission-critical environment
- Confident leader able to build teams and operating rhythms from scratch
- Sharp incident management and root cause analysis capability
- Strong stakeholder management across engineering, construction, and commercial teams
- Comfortable operating across multiple jurisdictions and regulatory regimes
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Degree in Electrical, Mechanical, or Building Services Engineering, or equivalent experience
- Relevant certifications (e.g. CDCP, CDCS, ITIL) advantageous
- Chartered Engineer status desirable
About the Company
- RHAELM is the sovereign AI cloud built to accelerate secure AI deployment at scale, combining power and infrastructure pipelines with global capability and local, in-country operations.
- Headquartered in London, with deployments across Europe and APAC, we deliver ring-fenced compute, networking, and storage infrastructure alongside a sovereign platform and flexible Bare Metal, Kubernetes, and AI-as-a-Service models.
- Focused on regulated and mission-critical sectors including Government, Defence, Healthcare, and Financial Services, we give organisations sovereign control over their AI infrastructure, platform, and data.