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About the Role
As an Assistant General Manager, you will support the General Manager in driving overall studio success. You will take ownership of training, operations, and client experience while motivating the team to achieve excellence. This role balances leadership, sales support, and hands-on operations, creating a culture that consistently delivers five-star service.
Responsibilities
- Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
- Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
- Proactively de-escalate and resolve client concerns.
- Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
- Guide team members in sales strategies, membership promotion, and hospitality practices.
- Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
- Partner with GM to set daily, weekly, and monthly goals for the team.
- Coach staff through feedback and recognition, ensuring accountability and growth.
- Ensure the studio is consistently clean, safe, and welcoming.
- Uphold brand standards across all aspects of facility presentation.
- Lead by example to foster a professional and client-first culture.
Requirements
- Proven success in sales and team leadership.
- Strong de-escalation and conflict resolution skills.
- Exceptional communication skills (written and verbal).
- Ability to multi-task and manage both client and staff needs.
- Intermediate computer proficiency.
- Flexibility to work evenings, weekends, and holidays as needed.
Skills
- Operations leadership
- Client interactions
- Product expertise
- Operational consistency
- Mentoring
- Empowering others
- Systems thinking
- Creating smooth workflows
- Relationship building
- Membership retention
- Sales strategies
- Membership promotion
- Hospitality practices
Location
- Woodbury NY
Work Type
- Part-Time
- 3-4 days a week
Experience Level
- 1+ year of management or supportive leadership experience
- 4+ years of customer-facing experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22/hr
- monthly bonus opportunities
Benefits
- 401(k)
- Bonus based on performance
- Opportunity for advancement
- Wellness resources
- 401(k) matching
- Competitive salary
- Flexible schedule
- Complimentary and discounted Restore services
- Employer match after one year
- Bonus opportunities based on sales and memberships
- Pathways to advance within Restore’s leadership structure.
About the Company
- Restore Hyper Wellness is the award-winning creator of Hyper Wellness®—a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.
Equal Opportunity
- Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.