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About the Role
Okta is seeking a Senior Design Operations Program Manager, Agentic Design to lead the operationalization and enablement of internal AI agents, plug-ins, and automated workflows across the Design team. This role will reimagine how designers create in the AI era by bridging the gap between AI tooling capabilities and practical design ops execution, partnering with design, product management, and design systems to govern, evaluate, deploy, and scale AI-driven design capabilities.
Responsibilities
- Serve as the operational connective tissue driving AI adoption, evaluation, and workflow integration across Product Design, UX Research, and Content Design.
- Manage the intake, evaluation, and approval process for design plug-ins, Model Context Protocol (MCP) integrations, and generative AI tools.
- Partner with internal engineering teams to operationalize, ship, and drive adoption of internally built AI tools and agentic workflows.
- Foster a culture of experimentation and research, establish guidelines and evaluation standards for AI agent usage, and codify best practices for AI governance, prompt library design, and design quality safety.
- Lead the change management strategy for Okta’s design system (Odyssey), operationalizing roadmap communication, release adoption, and usage guidelines.
- Operationalize design-specific accessibility programs, including rolling out audits, building localized guidelines, and integrating continuous accessibility checks.
- Design and execute hands-on enablement workshops, brown bags, Figma/AI deep dives, and hackathons to build AI capability.
- Create and maintain standardized operational templates, workflow documentation, and centralized resources.
- Measure adoption rates, effectiveness, time savings, and business impact of deployed AI agents and design tools, leveraging feedback loops for continuous refinement.
Requirements
- 4+ years of experience in Design Operations, Creative Operations, or Program Management within complex software/SaaS design organizations.
- Strong hands-on experience using AI design tools, generative AI capabilities, LLMs, Model Context Protocols (MCPs), custom Figma plug-ins, and agentic workflows.
- Proven track record of rolling out complex operational initiatives, design systems, or accessibility standards across cross-functional teams with high adoption and minimal friction.
- Clear understanding of how UX Designers, Content Designers, UX Researchers, and Design Systems Engineers collaborate across the product development lifecycle.
- A proactive, self-directed problem solver who thrives on organizing ambiguity, creating scalable documentation, and getting things across the finish line.
- Exceptional verbal and written communication skills with a knack for translating complex technical concepts into intuitive guidelines for design teams.
- Deep familiarity with Figma, FigJam, Jira, Confluence, and emerging AI design tooling ecosystems.
- Must attend in person orientation in Toronto the first Tuesday of employment.
Skills
- AI design tools
- Generative AI capabilities
- LLMs
- Model Context Protocols (MCPs)
- Custom Figma plug-ins
- Agentic workflows
- Design Systems
- Accessibility programs
- Change management
- Team enablement
- Operationalizing new frameworks
- Figma
- FigJam
- Jira
- Confluence
- Cursor
- Claude Code
- OpenAI workflows
- Anthropic workflows
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $118,000—$162,000 CAD
Benefits
- Equity (where applicable)
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- RRSP with a match
- Healthcare spending
- Telemedicine
- Paid leave (including PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.