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About the Role
We are seeking an accomplished General Manager to lead Tempo New York Times Square. This is an opportunity for a dynamic hospitality leader to drive operational excellence, financial performance, guest satisfaction, and team engagement at one of New York City’s most prominent destinations. The General Manager will set the vision and culture for the property, develop and inspire a high-performing team, and deliver a consistent exceptional guest experience. This leader will partner closely with ownership and brand leadership to maximize the hotel’s performance and position Tempo as a leading lifestyle hotel in the New York market. This is an opportunity to make a significant impact, leading people, driving results, and shaping the future of Tempo New York Times Square.
Responsibilities
- Managing and optimizing hotel operations: Lead the hotel with strategic oversight of all departments, ensuring alignment with Hilton brand standards through effective budgeting, forecasting, and service delivery to drive operational excellence and a seamless guest experience. Identify inefficiencies and leverage guest feedback to implement targeted improvements that enhance workflow, reduce waste, and elevate service. Focus on continuous improvement, coaching, and innovation to strengthen team performance and consistently exceed guest expectations.
- Managing commercial financial performance: Take full ownership of the property’s financial performance, including sales, revenue, and finance, to drive growth, cost control, and profitability. Set and achieve targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. Collaborate closely with the hotel’s commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
- Communicating with key stakeholders: Serve as the primary point of contact for hotel owners and Hilton’s corporate leadership, maintaining alignment on business goals, operational strategies, and performance expectations. Deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
- Leading and developing on-property teams: Cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Inspire engagement, accountability, and continuous growth through performance management, coaching, and recognition programs. Empower teams to deliver outstanding service while growing their own careers at Hilton.
Requirements
- Minimum of 3 years’ General Manager experience managing a property with minimum $50 million revenue and 400+ rooms.
- Experience managing owner relations and fostering positive partnerships.
- Strong financial acumen, with the ability to manage budgets and drive profitability.
- Demonstrated ability to build and grow market share, contributing to success in competitive markets.
- Proven track record of ramping up hotels to stabilization, with strategic focus on sustained growth and operational excellence.
- Adept at identifying opportunities for business expansion and driving long-term profitability in the hospitality industry.
- Strong NYC union experience, given the labor environment and the importance of maintaining productive relationships while successfully operating in a unionized setting.
- Demonstrated ability to drive high team member engagement and build a strong culture, with a proven track record of developing talent, improving retention, and leading high-performing teams.
- Strong understanding and involvement in Revenue Management and Sales & Marketing decisions.
- Ability to work in a mixed-use development.
- Lifestyle brand experience.
- Hilton brand expertise.
- Local market experience.
Skills
- Operational Excellence
- Financial Performance Management
- Guest Satisfaction
- Team Engagement
- Strategic Planning
- Budgeting
- Forecasting
- Revenue Management
- Sales & Marketing
- Owner Relations
- Talent Development
- Team Leadership
- Union Relations
- Business Development
- Profitability Analysis
Location
- New York City, NY
Work Type
- Full-time
Experience Level
- General Manager
Benefits
- 110 nights of deeply discounted travel at world-class hotels (room rates as low as $40/night) through the Go Hilton travel program.
- Employee Stock Purchase Program (ESPP) with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Personalized caregiving concierge services.
- Crisis concierge services for practical support and emotional care during times of loss.
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.
- Generous paid time off (PTO).
- Health & welfare benefits, including health plans, dental cleanings, and vision care.
- Retirement plans.
About the Company
- Tempo by Hilton New York Times Square is a modern lifestyle hotel located in the heart of Manhattan, steps from Times Square, Broadway, and some of New York City’s most iconic attractions. The property combines contemporary design, thoughtful amenities, and a wellness-focused guest experience with the energy of one of the world’s most dynamic neighborhoods.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Equal Opportunity
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.