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About the Role
Prime Communications Canada is seeking a Retail Store Manager to oversee sales and daily operations, including staff management, customer satisfaction, and merchandising, at our Fanshawe Rogers Store.
Responsibilities
- Supervise all staff in the store and coordinate work to ensure productive operations.
- Ensure consistent application of Prime Communications Canada Inc. and Rogers policies and procedures.
- Educate staff on policies and procedures.
- Ensure adherence to health, safety, and security regulations.
- Manage store cash according to company policies.
- Execute strict inventory control and assist with inventory counts.
- Develop and lead a high-performance store team through coaching, mentoring, and positive modeling.
- Actively recruit, select, and train new team members.
- Maintain knowledge of products, services, and selling techniques.
- Attend training events and complete online and in-class courses.
- Comply with company policies and procedures.
- Utilize sales tools and promotions effectively.
- Participate in incentives and programs.
- Increase sales, expand markets, and promote business to meet goals.
- Make prospecting an integral part of the regular routine.
- Interact with customers following Rogers/Fido program guidelines.
- Troubleshoot customer care issues and provide solutions.
Requirements
- Must clear a Criminal Records Check and ID verification.
- Must be legally eligible to work in Canada.
- Must have a valid work or study permit.
Skills
- Energetic leadership
- Dynamic personality
- Customer focus
- High level of customer service skill
- Sales skill
- Strong communication skills
- Excellent written communication skills
- Excellent verbal communication skills
- Team empowerment
- Performance oversight
- Constructive feedback delivery
- Goal and expectation setting
- Strong interpersonal skills
- Relationship building
- Collaboration
- Tech savvy
- Organizational skills
- Administration skills
- Time management skills
Location
- Fanshawe Rogers Store
Work Type
- Full-time
Experience Level
- 2 to 3 years of retail/customer service experience
- Experienced in driving top line sales & services in a commissioned environment
Salary/Compensations
- Competitive compensation base + commission with uncapped earning potential
Benefits
- Health, Dental and Vision Benefits package
- Employee Assistance Programs (EAP)
- RRSP match program
- GoodLife Corporate Membership Discount
- Work-perks and discounts on food, clothing, wellness companies
- Rogers/FIDO product and service discounts
- Contests and incentive rewards
About the Company
- Prime Communications Canada is the largest Rogers dealer in Canada, with over 80 Rogers and Fido retail locations and B2B services across the country.
- We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses.
- We empower you to unleash your entrepreneurial spirit.
- We support your drive for results.
- We see the importance of teamwork.
- We create an environment where employees can have fun.
Equal Opportunity
- Prime Communications Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.