Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Service Manager role.
Rezi rewrites your resume against New York Bus Sales's job description. Free.
Tailor your resume to this Service Manager role.
Rezi rewrites your resume against New York Bus Sales's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Manager posting at New York Bus Sales — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Manager posting at New York Bus Sales — free, in seconds.
About the Role
As a Service Manager, you will ensure the seamless delivery of top-notch service to customers by overseeing and coordinating the day-to-day operations of the Service Department, focusing on customer satisfaction and operational efficiency.
Responsibilities
- Lead and inspire a team of service professionals to deliver exceptional customer service.
- Provide guidance, support, and training to ensure high performance and job satisfaction.
- Cultivate and maintain strong relationships with clients, understanding their needs and expectations.
- Act as the primary point of contact for service-related inquiries and concerns.
- Implement and optimize service processes to enhance efficiency and effectiveness.
- Monitor key performance indicators and implement improvements as needed to meet or exceed service level agreements.
- Address and resolve customer issues promptly and effectively.
- Collaborate with cross-functional teams to identify root causes and implement preventive measures.
- Ensure that service delivery consistently meets or exceeds quality standards.
- Implement and monitor quality assurance programs to identify areas for improvement.
- Effectively allocate resources, including personnel and equipment, to meet service demands.
- Maintain inventory levels and coordinate procurement as necessary.
- Generate and analyze service performance reports.
- Provide regular updates to management on key metrics, trends, and areas for improvement.
- Organize, direct, and perform repair work that meets the service schedule.
- Coordinate activities with DOT and other departments or vendors requiring joint services.
- Train assigned employees.
- Work with the Parts department to ensure a timely turnaround of parts that are needed for jobs.
- Understand and comply with Federal, State, and local regulations that may affect the assigned shop operation.
- Perform other duties as assigned.
Requirements
- Has sufficient skill and knowledge of each job task and can sufficiently train new and existing employees.
- Ability to understand oral and written instructions to sufficiently guide and/or communicate with supervisors, employees, vendors, and consultants.
- Ability to successfully perform the job tasks when needed so that service commitments are made.
- Ability to move throughout the facility to observe job performance and adherence to company policies.
- Perform numeric calculations sufficient for estimating labor time and material cost for estimates or for completing company documents such as work orders.
- Make good business decisions in accordance with established procedures and policies.
- Ability to work independently, plan, and meet reporting deadlines while accomplishing the goals of the position with little direct supervision.
- Maintain a shop where equipment, materials, and supplies are maintained, stored, and used properly.
- Speech and hearing sufficient for regular in-person and telephone communication with employees, vendors, and customers.
- Vision sufficient for frequent use of reading company correspondence and work orders and occasional use of computer monitor.
- Manual hand and finger dexterity sufficient for constant use of a keyboard, telephone, and mouse.
- Lift up to 10 lbs. frequently to repair a bus.
- Lift up to 50 lbs. required occasionally to repair a bus.
- Lift over 50 lbs. occasionally with assistance when needed to make bus repairs.
- Ability to move throughout the facility to observe job performance and adherence to safety guidelines.
- Occasionally bend, push-pull, climb, balance crouch, kneel, and reach sufficient to access all areas of the vehicle and/or shops and properly demonstrate, inspect, or assist with a bus repair.
- Repetitive motion is required.
Skills
- Leadership
- Team management
- Interpersonal skills
- Communication skills
- Problem-solving
- Proactive approach to challenges
- Familiarity with relevant technology and tools in the service industry
Location
- Minimal Travel to other NYBS facilities, customer locations, seminars, and workshops
Work Type
- Full-Time
- Monday through Fridays, Days
Experience Level
- Minimum of 3 years experience in an automotive/truck shop environment
- Proven experience in a service management role
Education Level
- High school diploma or equivalent preferred
- NYS CDL, Class B driver's license with Passenger Transport and Air Brake endorsements preferred
- Cummins and Propane Certifications preferred
Benefits
- Bonus Program
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance $50,000
- Voluntary Life Insurance
- Supplemental AFLAC Benefits
- Flexible Spending Account
- Health Savings Account with Company contribution
- 401(k) Retirement Savings Plan with Company match
- Paid Time Off (PTO)
- 10 Paid Holidays