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About the Role
WeirFoulds is seeking a Server Assistant to deliver a consistently high standard of hospitality and front-of-house service. This role ensures boardrooms, function spaces, lounges, coffee stations, and servery areas are prepared and maintained to service standards, and that catering and meeting requirements are executed accurately and on time. You will also provide reception coverage, ensuring the front desk and main telephone line remain professionally staffed.
Responsibilities
- Prepare, set, refresh, and reset boardrooms for meetings, client visits, internal gatherings, and catered events.
- Ensure meeting rooms are clean, organized, properly configured, and stocked with required food, beverages, dishware, glassware, cutlery, napkins, and other service items.
- Support catered meetings and events by receiving catering orders, setting up food and beverage service, monitoring replenishment needs, clearing service items, and returning rooms to standard.
- Respond promptly and professionally to day-of service needs, changes, and requests, escalating issues where appropriate.
- Work collaboratively with reception, facilities, vendors, and internal teams to support a seamless client and guest experience.
- Assist with setting up event spaces for firm-wide, reception, and cocktail events.
- Provide reception coverage during breaks, lunch periods, end of day, vacations, and unplanned absences, including professionally answering all incoming calls through the main line.
- Greet clients, guests, lawyers, and staff in a professional and service-focused manner when providing reception support.
- Handle incoming client deliveries and correspondence for legal and accounting teams, ensuring accurate routing and compliance with office procedures.
- Maintain lounges by cleaning surfaces and appliances, loading and unloading dishwashers, restocking snacks and beverages, and tidying seating areas.
- Keep coffee stations and serveries clean, stocked, and ready for daily use.
- Assist with ordering, receiving, unpacking, stocking, rotating, and organizing supplies in accordance with established procedures.
- Track frequently used items, flag shortages or waste concerns, and help maintain accurate supply records.
- Support cost-conscious use of supplies while maintaining appropriate service levels and presentation standards.
- Place and coordinate orders with approved vendors in the absence of the Hospitality Services Supervisor, ensuring adequate inventory levels and uninterrupted service.
- Perform other duties as assigned.
Requirements
- Grade 12 education or equivalent.
- Valid Food Handler Certification and Smart Serve certification.
- At least two years of relevant experience in hospitality, food and beverage service, or a comparable client-facing environment.
- A professional and polished telephone manner; experience handling a multi-line main reception line is an asset.
- Working knowledge of food hygiene and safety basics.
- Basic proficiency with Outlook (email and meeting invitations) and the ability to read and interpret a meeting room booking schedule in Outlook.
- Strong customer service skills and a warm, professional presence with clients, guests, and colleagues.
- Excellent attention to detail, with the ability to prioritize competing requests and adjust quickly when plans change.
- Sound judgment and discretion in handling confidential information.
- A collaborative, team-oriented approach and a positive attitude in a fast-paced environment.
- Regular walking between floors and standing for extended periods.
- Frequent bending, reaching, lifting, carrying, stocking, and moving supplies and service items.
- Safely lifting and carrying items weighing up to 50 lbs.
Skills
- Customer service
- Attention to detail
- Prioritization
- Adaptability
- Judgment
- Discretion
- Collaboration
- Team-oriented approach
- Positive attitude
- Professional telephone manner
- Food hygiene and safety
- Outlook proficiency
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- At least two years of relevant experience
Education Level
- Grade 12 education or equivalent
- Food Handler Certification
- Smart Serve certification
About the Company
- WeirFoulds is a law firm.
Equal Opportunity
- WeirFoulds welcomes applications from all qualified candidates.
- We recognize the need to demonstrate equity, diversity, and inclusion in everything we do, and are committed to providing an inclusive work environment composed of people with diverse perspectives, backgrounds, identities, and cultures.
- Accommodations in accordance with applicable laws are available for applicants with disabilities.
- If you require an accommodation at any time during the recruitment process, please contact our Human Resources Team at accommodations@weirfoulds.com.