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About the Role

Invesco is seeking a strategic and technically accomplished leader to drive the future of its global digital client experience ecosystem. This role will define and deliver the technology strategy, architecture, and roadmap for external-facing digital capabilities, including client and advisor portals, institutional digital servicing platforms, public websites, personalization, and AI-powered experiences.

Responsibilities

Global technology strategy and roadmap for external-facing digital platforms.
AI-enabled transformation of digital client experiences.
Platform modernization across web, portal, API, data, content delivery, search, analytics, security, observability, and customer-engagement technologies.
Executive technology partnership with Distribution, Marketing, Product, Client Service, Operations, Legal, Compliance, Risk, and regional business leaders.
Build-versus-buy-versus-partner decisions for strategic digital capabilities.
Delivery leadership across Agile teams and cross-functional programs.
Define and execute the multi-year technology strategy for Invesco’s global digital client experience ecosystem.
Lead the evolution of advisor, institutional, and client-facing digital journeys.
Establish a clear roadmap that simplifies client engagement, improves servicing, increases self-service adoption, and supports differentiated digital engagement.
Create measurable OKRs and business outcomes for digital experience, operational efficiency, client engagement, platform resilience, and speed to market.
Drive modernization of legacy digital capabilities while balancing near-term business priorities with long-term platform health.
Serve as a senior technology partner to Distribution, Marketing, Product, Client Service, and regional leadership teams.
Influence senior executive decision making by translating business strategy into practical technology roadmaps, investment priorities, and delivery plans.
Build alignment across large, highly matrixed global organizations.
Navigate enterprise governance, regulatory, and control processes effectively.
Drive consensus across diverse stakeholders using credibility, transparency, and strong commercial judgment.
Own the technology strategy for advisor tools, institutional client portals, client servicing platforms, and Invesco’s global external website ecosystem.
Lead end-to-end digital journey improvements across discovery, education, onboarding, servicing, reporting, communication, and ongoing engagement.
Partner across business and technology teams to improve usability, accessibility, performance, resilience, security, and global consistency of digital experiences.
Use data, analytics, and client insights to shape prioritization and continuously improve digital platform capabilities.
Develop and execute a 3-5 year AI roadmap for digital client experiences, intelligent servicing, and personalization at scale.
Partner with enterprise AI, data, architecture, security, legal, and risk teams to define reusable, governed, and scalable AI patterns.
Identify practical opportunities for generative AI, intelligent assistants, content discovery, recommendations, workflow automation, and digital-service augmentation.
Balance innovation with appropriate governance, explainability, privacy, security, and client trust.
Set architecture direction and technology standards across the digital platform landscape.
Champion modern engineering practices including DevSecOps, API-first design, cloud-native development, automated testing, observability, and resilient platform operations.
Lead key technology decisions for platform capabilities, integrations, vendor choices, and technical debt remediation.
Provide direction to Agile delivery teams and ensure delivery plans align with strategic business outcomes.
Remove impediments, simplify decision making, and improve execution discipline.
Build, develop, and mentor high-performing digital engineering, architecture, and platform teams.
Foster a culture of customer-centricity, technical excellence, accountability, pragmatic innovation, and continuous improvement.
Manage strategic vendor and partner relationships.
Attract and retain talent with experience in external-facing digital platforms, AI-enabled experiences, and large-scale financial services technology environments.

Requirements

10+ years of technology leadership experience, including significant responsibility for customer-facing digital platforms in financial services, asset management, wealth management, fintech, or an adjacent regulated industry.
Proven experience leading enterprise-scale portals, external websites, digital servicing platforms, advisor tools, or institutional client platforms.
Demonstrated ability to define and execute multi-year technology roadmaps with senior business and technology executives.
Strong technical depth across modern digital architectures, cloud platforms, APIs, integrations, content platforms, data-driven personalization, security, and scalable engineering practices.
Experience delivering AI-enabled products, personalization capabilities, intelligent workflow automation, or emerging digital experiences is strongly preferred.
Proven ability to work effectively in large, complex, highly matrixed organizations with multiple stakeholders, governance forums, and regulatory requirements.
Exceptional executive communication, influencing, facilitation, and decision-framing skills.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent practical experience.
Asset management experience is a significant plus.

Skills

Digital client experience ecosystem
Technology strategy
Architecture
Roadmap definition
External-facing digital capabilities
Client and advisor portals
Institutional digital servicing platforms
Public websites
Personalization
AI-powered experiences
Digital product leadership
Executive presence
Financial institutions
Governance
Organizational complexity
Agile methodologies
DevSecOps
API-first design
Cloud-native development
Automated testing
Observability
Platform modernization
Generative AI
Intelligent assistants
Content discovery
Workflow automation
Data analytics
Client insights

Location

New York City

Work Type

Hybrid work schedule
Employee
Full time

Experience Level

10+ years of technology leadership experience

Education Level

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline, or equivalent practical experience.

Salary/Compensations

$240,000 - $260,000 year

Benefits

Flexible paid time off
Hybrid work schedule
401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
Health & wellbeing benefits
Parental Leave benefits
Employee stock purchase plan

About the Company

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients.
By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status.
Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non-discrimination in employment.