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About the Role

The San Francisco Department of Public Health (DPH) is seeking an experienced HR Leaves and Workers’ Compensation Supervisor to drive operational excellence and deliver responsive, employee-centered service across complex programs. This role will lead program operations, strengthen customer service, improve coordination, and ensure consistent administration of applicable laws, policies, and employee protections, making a meaningful department-wide impact.

Responsibilities

Driving operational excellence across the Leaves Management and Workers’ Compensation Program.
Establishing program priorities, service standards, procedures, and effective workload practices.
Improving the customer experience through clear communication, responsive service, and consistent guidance for employees and managers.
Advising employees, managers, executives, and HR partners on leave and workers’ compensation laws, policies, and procedures.
Providing guidance on complex matters involving employee leave, workplace injuries, disability accommodation, temporary modified duty, and return to work.
Developing and delivering training that strengthens understanding, consistency, and effective program administration.
Leading continuous-improvement initiatives that enhance timeliness, accessibility, compliance, and service quality.
Using data, performance measures, and operational insights to identify trends, manage risks, and improve program outcomes.
Reviewing complex workers’ compensation cases and coordinating early intervention, temporary modified duty, accommodation consideration, and return-to-work planning.
Building effective partnerships with the Department of Human Resources, the City’s workers’ compensation administrator, occupational safety and health staff, and other departmental partners.
Preparing reports and briefings for executive leadership and representing DPH before regulatory bodies or in external proceedings.
Supervising, coaching, and developing program staff while fostering an inclusive, collaborative, accountable, and customer-focused team culture.

Requirements

Possession of a baccalaureate degree from an accredited college or university.
Five years of professional human resources experience in one or more of the following areas: recruitment and selection; classification and compensation; employee and/or labor relations; benefits administration; human resources operations; diversity, equity, and inclusion; and personnel training.
One year of experience as an advanced journey level classification performing difficult and specialized human resources work, or leading or supervising a small team of professional staff involved in complex HR matters.
Possession of a Juris Doctorate (J.D.) or a Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one year of required experience.
Verifiable professional human resources work experience may substitute for up to two years of required education on a year-for-year basis.
Completion of a 12-month human resources trainee program may substitute for one year of required experience.

Skills

Operational leadership committed to service excellence and meaningful impact.
Employee-centered and customer-focused approach.
Strong knowledge of leave and workers’ compensation programs.
Sound judgment in complex, confidential, and sensitive matters.
Clear communication and ability to build trust with employees, managers, executives, and external partners.
Data analysis and performance insights to improve services and outcomes.
Cross-functional partnership building and driving coordinated action.
Balancing strategic thinking with operational detail, accountability, and follow-through.
Leading change, developing staff, and creating a culture of continuous improvement.
Problem Solving
Leadership
Decision Making
Interpersonal skill
Human Resources Management
Team Building
Communication & Conflict Management
Principles, concepts, procedures and/or practices related to job classification, job specifications, minimum qualifications, job analysis, recruitment, test construction and administration, discipline, grievances, investigations, employee performance evaluations, pre-employment, probationary periods, employee leave, harassment, and EEO and ADA laws.
Analysis
Quantitative ability
Basic computer use (e.g., Outlook, WORD, Excel, PowerPoint)
Ability to interpret data in tables, graphs and charts.

Location

Onsite

Work Type

Permanent Civil Service
Onsite

Experience Level

Five years of professional human resources experience
One year as an advanced journey level classification or lead/supervisor

Education Level

Baccalaureate degree from an accredited college or university
Juris Doctorate (J.D.) or Master’s degree may substitute for one year of experience

Salary/Compensations

$157,924 – $191,932 Annually

Benefits

Employee Benefits Overview

About the Company

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce.
All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.
The Mission of the San Francisco Department of Public Health (DPH) is to protect and promote the health of all San Franciscans.
Fulfilling this mission requires employees working across our hospitals, clinics, programs, and offices to deliver services and support the communities we serve.
The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response.
Behavioral Health Services operates in conjunction with the San Francisco Health Network and provides a range of mental health and substance use treatment services.
The Leaves Management and Workers’ Compensation Program helps our employees understand the complex array of leaves available under local, state, and federal law, whether routine or more complex.
At the individual employee level, we support protected leaves, help them navigate work through life’s journey and support them when they are injured and seek support at work.
The Workers Compensation Program offers leaves options and other resources to employees injured at work, in partnership with the City’s HR.

Equal Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.